Division
THG Beauty
Location
UK, Bristol
Job Type
Full-time
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?
Life at THG Beauty
We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.
By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.
THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.
LOOKFANTASTIC
Lookfantastic is Europe’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day.
We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.
We are now embarking on the exciting adventure of opening our next LOOKFANTASTIC store, based in the heart of Bristol. A destination for experiencing Beauty in a way like no other!
Why be a Skin Specialist at THG Beauty?
The Skin Specialist is an integral part of the team providing world class customer service to every single customer and specialising in skincare and skin treatments. Keeping exceptional customer experience at the forefront of everything, the Skincare Specialist will tailor each consultation to their customers specific needs and queries, providing a professional service each time
As Skin Specialist, you’ll:
* Provide world class level of customer service and product knowledge to all customers at all times.
* Perform high quality skincare treatments that are a perfect fit for your customers’ requirements whilst delivering a professional level of customer service. You will recommend an ongoing skincare routine for your customers to use at home with relevant skincare products from the store.
* Ensure all products and services recommended to you customers are fitting to their needs and mindful of their relevant medical background
* Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list
* Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
* Achieve personal set goals and KPI’s
* Proactively build customer relationships to fully book the treatment room.
* Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
* Drive service, sales, loyalty and appointments with customers.
* Support in training the store team on skincare products.
Operational Excellence
* Always be a positive, professional and dynamic team member.
* Ensure medical grade hygiene treatment room standards
* Assist in the update and maintain VM of all brands
What skills and experience do I need for this role?
* Qualified Nurse Prescriber is essential
* Level 4 in Beauty Therapy is essential
* Additional skincare/aesthetic qualifications are preferred
* Beauty retail experience preferred but not essential
* An ‘always on’ approach when at work.
* Full availability across weekends and bank holidays is imperative
What’s in it for me?
* Access bespoke development programmes that have been designed and developed by our in-house L&D team.
* Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
* 33 days (pro rata for part time employees)
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Access face-to-face and virtual appointments with our in-house GP.
* Access our in-house CBT therapist.
* Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
Other Perks
* Up to 50% staff discount on THG brands.
* Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
* Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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