Job Description
Job Description – Technical Support Manager MV & LV Switchgear Services
Reporting to the Switchgear Services Business Manager, this position provides an excellent opportunity to enhance professional growth and development within an expanding service line of business. The successful applicant will be responsible for providing technical support to the existing service business and Vertiv service customers on all aspects of LV & MV Switchgear, Transformers & Busbar, they will also be responsible for supporting the SSBM in the development and deployment of Vertiv Services EMEA MV/HV Service offering.
The main remit of the role will encompass the following duties:
1. Provide technical support for all internal and external enquiries received into the services team for LV/MV Switchgear, Transformers and Busbar Systems, supporting the sales team in defining customer needs and compiling suitable technical solutions.
2. On occasion attend pre-sales calls with clients and customers to gain a good understanding of requirements with the aim to make this process as efficient as possible.
3. Where necessary, attend in-person at client site to discuss/clearly define proposed works.
4. Where required, review sales quotations for technical correctness prior to issue to customer.
5. Support management in the development of MV servi...