Account Manager – Hybrid Working between Horley and Home (4 days in office) - £25-27 per annum, dependent on skills and experience. (We are moving to Leatherhead, Surrey towards the end of the year)
Responsibilities:
* Managing a portfolio of clients and caregivers
* Matching caregivers to clients considering their specific needs and preferences
* Providing guidance and support to clients throughout the care process
* Handling incoming calls from caregivers and addressing their inquiries promptly
* Providing accurate handovers to colleagues to ensure seamless service delivery
* Supporting continuous improvement to streamline operations and enhance service quality
* Undertaking call-out duties on rotation
Who are we looking for?
* Compassionate, customer-oriented, and thrive in a fast-paced environment
* Strong interpersonal skills and ability to connect with people from diverse backgrounds
* A genuine passion for helping others and making a positive impact
* Inspiring and passionate about working within care
* Previous experience in a customer service or client-facing role preferred
* Excellent organisational skills and attention to detail
* Flexibility to work occasional weekends and be on-call as needed
* Microsoft Office proficiency – including Excel
Benefits:
* Performance-based bonuses and 25 days annual leave plus your birthday off
* Career progression opportunities within Trinity Group
* Learning and development resources
* Paid volunteering time
About us:
Patricia White’s is a nationwide Introductory Care agency, established over 35 years ago. Trinity Homecare Group’s brands include Berkeley Home Health, Trinity Homecare, and others. We are passionate about delivering quality care with a team of brilliant people.
Work Patterns:
9am – 5pm, with on-call weekends on rotation
#J-18808-Ljbffr