Purpose:
The post holder will lead and support the overall deployment and management of a range of services provided by Soar Beyond to the NHS, Local Health Authorities and Pharmaceutical Industry.
Whilst ensuring high quality service delivery within contracts, your role will also include hands-on client and project delivery which will vary from project management to creating and writing materials as required.
Main Duties and Responsibilities
An instrumental role to support the strategic development of the business whilst managing projects and programmes to ensure effective delivery to all our clients which includes the NHS, Local Health Authorities and Pharmaceutical Industry.
Execution and delivery of projects which would include the following (this list is an example and not exhaustive of the type of work we do, but highlights the breadth and complexity of the type of projects we deliver):
* i2i e-learning programmes
* SMART Workforce Platform programmes
* 4D service and pathway redesign
* Pharmaceutical Needs Assessments
This will include:
* Day-to-day account management and client liaison to a cross-section of senior NHS and Industry stakeholders
* Providing management and leadership support to the senior clinical pharmacist team
* Internal process development and refinement to create lean deployment and reproducibility of core products
* Hands on delivery: Writing and producing materials from clinical resources to industry specific briefings and materials o Providing consultancy support to both the NHS and Pharma industry on pathway redesign/development o Facilitating and leading NHS/Industry training/advisory sessions o Running change management sessions following 4D methodologies
* Supporting the creation and delivery of materials for sales, marketing, proposals, and pitches etc
* Attendance and delivery at national conferences and exhibitions as an ambassador for Soar Beyond
Education and Training of Others
* Act as a mentor to the team, supporting and growing the team in particular
* Understand and implement performance management strategies
Behavioural Competencies and Skills
Summary of Skills
* Excellent interpersonal and communication skills
* Experience of managing and developing teams and projects
* Experience of working in primary care either directly or in commissioning services
* Experience of writing business cases, clinical reports and proposals
* Have a sound understanding of the NHS agenda in delivering high quality, safe and effective care
* Be able to organise workload and work autonomously and within a team
* Be committed to keeping up-to-date with developments on medicine use
* Have a flexible working attitude, the ability to work under pressure and achieve tight deadlines
Collaborative Working Relationships
* Recognises the roles of other colleagues within the organisation and their role to patient care/project delivery
* Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, other professionals, other NHS / private organisations)
* Demonstrates ability to work as a member of a team
* Able to recognise personal limitations and refer to more appropriate colleague(s) when necessary
* Actively work towards developing and maintaining effective working relationships both within and outside the business
Leadership
* Demonstrates understanding of the pharmacy role in governance and is able to implement this appropriately within the workplace
* Demonstrates understanding of, and contributes to, the workplace vision
* Demonstrates ability to improve quality within limitations of service
* Reviews last year’s progress and develops clear plans to achieve results within priorities set by others
* Demonstrates ability to motivate self and others to achieve goals
Management
* Demonstrates understanding of the implications of national and local priorities for the team and / or service
* Demonstrates understanding of the process for effective resource utilisation.
* Demonstrates understanding of, and conforms to, relevant standards of practice
* Demonstrates ability to identify and resolve risk management issues according to policy / protocol
* Follows professional and organisational policies / procedures relating to performance management
* Demonstrates ability to extend boundaries of service delivery within the team
Education, Training and Development
* Understands and demonstrates the characteristics of a role model to members in the team and / or service
* Demonstrates understanding and use of the mentorship process
* Demonstrates ability to conduct teaching and assessment effectively according to a learning plan with supervision from a more experienced colleague
* Demonstrates self-development through continuous professional development activity
* Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice
Research and Evaluation
* Demonstrates ability to critically evaluate and review literature.
* Demonstrates ability to identify where there is a gap in the evidence base to support practice
* Demonstrates ability to generate evidence suitable for presentation at local level
* Demonstrates ability to apply the research evidence base into working practice
* Demonstrates understanding of the principles of research governance
* Demonstrates ability to present data effectively in written and verbal form
This Job description is intended as a guide to the scope and responsibilities of the post and is not exhaustive. The description will be open to regular review and may be amended to consider new developments within the organisation.
Person Specification
Essential
* Pharmacy or medicines related experience
* Healthcare sector experience of service development, management, and mobilisation
* Commissioning role or responsibilities
* Previous experience of working in primary care (directly or indirectly)
* Experience of leading and managing teams
* Experience in writing report/article/educational materials
* Full driving license with flexibility and willingness to travel when required
Desirable
* Master’s degree in pharmacy (MPharm) or equivalent
* Registration with the GPhC