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Overview
A Receptionist is an administrative assistant who works in a hospital department. They will be responsible for creating and updating patient files when they receive care. Ensure concise, clear and accurate documentation is maintained at all times including updating NHS systems. They will also be the first point of call for patients entering the unit and ensure a friendly working environment is maintained. You will also be responsible for answering the telephone to relatives and other departments in the trust. Post Holder will be working Monday - Friday only 12:00 - 18:00. A fantastic opportunity is available for the right person to join our friendly team as a part time Receptionist working within a busy Haemodialysis Unit. The successful candidate will become part of the team delivering the day to day service needs of the busy unit. You will be required to support the team by providing a high standard of patient service and record keeping. We are looking for someone to work with the team who is pro-active, competent, caring and compassionate, with excellent communication skills. Candidates must be able to work in a pressured environment, thrive on challenges and exceed expectation on a daily basis.
Responsibilities
* Provide a high standard of patient service and record keeping.
* Maintain concise, clear, and accurate documentation and update NHS systems as required.
* Be the first point of contact for patients entering the unit and for relatives and other departments in the trust.
* Answer telephone calls and manage inquiries from relatives and departments.
* Support the team in a busy Haemodialysis Unit.
* Work Monday to Friday, 12:00–18:00.
Qualifications and Skills
* Excellent communication skills.
* Good documentation skills.
* Good computer skills and familiarity with common computer programs.
* Excellent telephone manner.
* Flexibility and adaptability.
* Ability to work within a MDT environment.
* Support line managers by identifying concerns raised by relatives or health professionals.
Employer context
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We are building a workforce that can help us fulfil our values, improve quality of care for patients, and solve health care problems of tomorrow. We are committed to diversity and flexible working arrangements.
Notes
Were rated as Good by CQC and have won awards for diversity and inclusion and for nursing staff. The Trust is committed to flexible working arrangements and will consider requests from applicants to work flexibly.
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