Collections and Recoveries Coordinator - Bracknell - Contract 6 months+ - £16-£18 per hour
The Collections and Recoveries Coordinator role is a customer service role that requires sensitivity, tact and empathy as it is dealing with customers who may find themselves in sensitive situations financially and emotionally.
Working for this global automotive brand based in Bracknell, the Collections and Recoveries Team works with customers who may be struggling to maintain their financial agreements, or need alternative arrangements established. Finding the balance between the needs of the business and supporting loyal customers is a key aspect of this role therefore.
This is an initial 6-month contract, with the potential to extend or become permanent.
Main Responsibilities:
1. Communication and Customer Service
2. Pre-Arrears Agreement Handling, speaking with customers who potentially will not be able to afford future repayments.
3. Early arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans in order to get the agreement back up to date.
4. Liaising with Customer Service Representatives, providing account information and updating customer agreements accordingly.
5. Vehicle Repossessions, dealing with both the third party agents and also customers during the process of the actual repossession.
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