Digital Application Support Engineer – Barclays
Join us as a Digital Application Support Engineer and support and maintain the Barclays Banking app. Through a 12‑hour rotation shift pattern you will play a critical role in GTSM, ensuring stability, continuity and availability of the application while providing rapid response to incidents and escalated user queries.
Location
Knutsford office.
Key Responsibilities
* Provision of technical support for the service management function to resolve more complex issues for a specific client group.
* Development of the support model and service offering to improve the service delivered to customers and stakeholders.
* Execution of preventative maintenance tasks on hardware and software, utilising monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
* Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
* Analysis of system logs, error messages and user reports to identify root causes of hardware, software and network issues, and provide resolution by fixing or replacing faulty components, reinstalling software or applying configuration changes.
* Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front‑office specific support and stakeholder management.
* Identification and remediation or raising, through appropriate process, of potential service‑impacting risks and issues.
* Proactive assessment of support activities, implementing automations where appropriate to maintain stability and drive efficiency; actively tuning monitoring tools, thresholds and alerting to ensure issues are known when they occur.
Required Skills & Experience
* Prior application support exposure.
* Knowledge and understanding of technologies.
* Able to quickly absorb and assimilate technical and business information.
* Ability to interact with technical specialists to aid investigation and triage of live‑service incidents.
Additional Highly Valued Skills
* Self‑starter and ability to operate independently.
* Highly organised, structured and logical thinker.
* Ability to articulate and discuss technology issues with business and technology stakeholders.
* Previous shift‑based role experience.
Values & Behaviour
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, as well as the Barclays Mindset – to Empower, Challenge and Drive.
Seniority
Associate
Employment Type
Full‑time
Job Function
Information Technology – Banking and Financial Services
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