Overview
Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Caesars Place development based in Godalming, Surrey. Hours: 25 hours per week - Monday to Friday. Hourly rate: £17,908.61 per annum. Benefits: Group personal pension, life assurance, Employee Assistance Scheme, and flexible working hours, working in the most beautiful surroundings, generous annual leave entitlement.
Responsibilities
* Welcoming new Homeowners and supporting them to settle into their apartments.
* Providing a professional front of house service and dealing all visitors in a friendly manner.
* Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
* Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
* Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.
* Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
* Managing the development - gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment.
* Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
* Ensuring that all Health and Safety requirements are adhered to.
Qualifications
* Excellent communication skills with a real "can do" attitude.
* Extensive experience in a professional customer service orientated position.
* A professional approach with high quality standards.
* Thrives in a busy and varied role, where every day will be different.
* Be resilient and can problem solve effectively.
* An awareness of basic Health and Safety will be a distinct advantage.
* A good level of computer literacy including Microsoft Word and Outlook.
* Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.
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