Service Desk Analyst YOUR NEXT JOB!
To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. As a Service Desk Analyst at Wireless Logic, you'll be at the heart of our operations, ensuring our customers receive top-notch support and their connectivity solutions run smoothly. You will be part of a busy Service Desk team, reporting to the Service Desk Manager, and will work closely with colleagues, suppliers, industry specialists, and 3rd party service providers. Provide 2nd line support for diagnosing and resolving connectivity problems/issues.
Handle call overflows, administration, and logging phone calls/chats, and triage queries using Zendesk.
Liaise with networks to troubleshoot and diagnose faults.
A minimum of 1 years’ experience within a Customer Service role, with exposure to complex customer procedures, preferably in a Service Desk environment.
CRM Systems: Proven experience supporting customer requirements via omnichannel CRM systems.
Technical Skills: Proficiency in Microsoft Excel, PowerPoint, and Word.
3) Proactively identify and resolve recurring customer issues to minimize escalations and improve overall service quality.
The chance to join a creative, entrepreneurial company where bold ideas are celebrated.
~ Full training, ongoing support, and the tools to help you thrive and grow in your role.
~❤️ 25 days holiday
~ Buy up to 5 days additional holiday
~ Birthday Day off
~ Enhanced Maternity/Paternity Leave
~ Group Company Pension Scheme
~ Private Medical Insurance
~ Discounted Gym membership at over 3000 Gyms
~ Dental cover
~ Optical cover
~ Company Sick Pay Scheme
~ Cycle to work scheme
~ Onsite parking
~ Onsite gym
~ Access to a variety of online discounts on major retailers
~ Employee assistance program
1st Interview (Virtual) - Meet your manager
~Final Stage (Virtual / Face to Face)- Meet our leadership
If you require reasonable accommodation during the application and selection process, please let us know. We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.