Job Description
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• Job Reference: 24032
• Band: E
• Salary: Up to £72,250 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
• Contract type: 2 x Permanent roles are available
• Location: Office Base is flexible, however travel to London Broadcasting House will also be necessary.
We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
* Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
* Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
* Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.
Job Introduction
Help Us Design the Employee Experience at the BBC.
We’re looking for a creative, curious and collaborative People Experience Partner to join our People Experience (PX) team in HR.
This is a rare opportunity to bring your UX or Service Design expertise into a new space: designing for the people who work at the BBC. You’ll help empower HR into a user-centric approach function and shape our systems, services, and moments that matter across the employee lifecycle—from joining to growing, thriving, and leaving. You'll use design to solve meaningful people challenges and make the BBC a better place to work for everyone.
Our PX team is small but ambitious. We sit within HR, but our mindset is design-led. We use research, co-design and experience thinking to:
* Build PX capability across HR
* Support major HR programmes with user-centred insight and design
* Elevate how employees experience HR services and systems
* Respond to emerging priorities with agility and care
We're now looking for a new team members who will bring fresh design thinking, strong collaboration skills, and a passion for making a difference to colleagues across the BBC.
Main Responsibilities
In this role, you’ll:
* Use all your PX/CX experience, knowledge and methodologies to share and lead our projects from a user-centric approach
* Plan and run research to understand how employees experience key moments and processes at work
* Map journeys, systems, and service touchpoints to find opportunities for change
* Facilitate co-creation workshops with HR colleagues, leaders, and employees
* Prototype and iterate on tools, resources, or service improvements
* Support HR projects by embedding experience design into their development
* Champion inclusive and evidence-based design across the People function
* Help build PX knowledge and confidence in other HR teams
Are you the right candidate?
We think this role could be a great fit if you:
* Have experience in UX, Service Design, or Experience Strategy
* Are passionate about improving how people experience work
* Have strong skills in research, facilitation, and design thinking
* Can build trust and influence others—even when you're introducing new ways of working
* Are excited to work in a fast-paced, creative organisation like the BBC
* Are open to applying your design skills to HR, employee experience, and organisational change
* Have worked in the people space before, bringing people-related solutions to organisational opportunities.
You’ll also bring the behaviours we value on our team:
* Empathy, kindness, and active listening in how you engage with colleagues
* A people-first mindset that puts inclusion and care at the heart of your work
* The ability to get things done at pace without compromising quality
* A commitment to continuous learning, feedback, and improvement
* A desire to work across boundaries and help others grow in PX thinking
* Experience in the media, broadcasting industry or HR is welcome but not essential—we’ll support you to learn.
If you're a designer ready to shape meaningful, human-centred experiences at one of the UK’s most iconic organisations—we’d love to hear from you.
About the BBC
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviourshere.
Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
To find out more about Diversity and Inclusion at the BBC, please clickhere.
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
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