Job Title: Premium Billing Consultant
Giacom is the leading provider of integrated solutions in Communications, Cloud, Hardware, and Billing through a single platform. Our platform connects technology resellers and service providers to top IT, Communications, and Cloud products and services, enabling them to create innovative technology solutions for UK businesses.
We are seeking a Premium Billing Consultant to join our Managed Services team. The role involves ensuring accurate and timely billing for our managed partners, acting as an extension of their billing departments, understanding their processes, and providing tailored recommendations to optimize workflows.
Key Responsibilities
1. Ensure accurate and timely billing for telecoms and IT services for clients.
2. Support clients' billing departments with invoicing and end-user assistance.
3. Maintain compliance with industry standards and accreditation in metering and billing.
4. Identify opportunities to improve billing processes, profitability, and order management.
5. Build strong relationships with customers and suppliers to address queries and improve billing efficiency.
6. Provide detailed reporting on Profit & Loss, fraud monitoring, and purchasing solutions.
7. Support customers with aBILLity/Affinity platform queries, training, and troubleshooting.
8. Maintain high customer service standards, ensuring responses within SLAs.
9. Manage key customer accounts, ensuring satisfaction and issue resolution.
10. Adhere to security policies and industry best practices.
Required Experience
* Experience in telecoms and IT service billing.
* Knowledge of metering and billing accreditation standards.
* Strong customer service and communication skills.
* Ability to work under pressure and interpret requirements.
* Teamwork and collaboration skills.
* Proficiency with Microsoft Office applications.
* Experience with billing systems like aBILLity or Affinity is advantageous but not essential.
Benefits
* Career development opportunities.
* Flexible dress code.
* 25 days annual leave plus bank holidays and your birthday off.
* Complimentary refreshments at our offices.
We are committed to diversity and equality. We encourage applications from all backgrounds, believing that diversity drives innovation and enriches our team.
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