We have an exciting opportunity for a Permanent, Full Time, Tenancy Sustainment Officer to join Southampton City Council (SCC) in the Homelessness Service.
About The Team
The post holder must share in the work of the Homelessness Unit, in the community, whose function includes prevention and relief of homelessness and the provision and management of accommodation for homeless households and the discharge of the duties of the City Council under the Housing Act 1996 / Homelessness Act 2002 Part 7 (Housing the Homeless) and Homelessness Reduction Act 2017.
The Role Will Include
Client Assessment and Support
* Conduct initial assessments to identify tenants' needs and vulnerabilities.
* Deliver personalized support based on the households needs.
* Provide ongoing support and advice on tenancy rights and responsibilities.
Tenancy Management
* Assist tenants with rent payments, benefit claims, and budgeting.
* Mediate disputes between tenants and landlords.
* Advise tenants on how to maintain their homes and resolve property-related issues.
Homelessness Prevention
* Identify potential tenancy breakdowns and take proactive steps to prevent homelessness.
* Provide early intervention and support to tenants at risk of eviction.
* Develop and implement strategies to reduce tenancy breakdowns.
Partnership Working
* Build strong relationships with landlords, housing associations, relevant agencies and emergency accommodation providers.
* Collaborate with other professionals to provide holistic support to tenants.
* Represent the organization at local and regional housing forums.
Data Management
* Maintain accurate records of client interactions, interventions, and outcomes.
* Collect and analyse data to inform service delivery and identify trends.
* Prepare reports on the effectiveness of tenancy sustainment interventions.
About You
* Ability to use manual and electronic filing systems.
* Telephone skills.
* Communication skills both written and verbal.
* Appreciation of customer care.
* Team working.
* To demonstrate an understanding of equality issues and how they affect the workplace and individual behaviours.
* To have an excellent level of I.T. literacy to be able to use self-service, digital user platforms and applications including Microsoft office.
* To have the confidence to support and challenge behaviours to those families who have experienced the trauma of homelessness.
* Appreciate and understand tenant’s often complex needs and aspirations.
* To compose clear and concise letters, memos, reports and file notes.
* Competent lone worker.
* Be aware of and follow health and safety guidance.
* Knowledge of homelessness legislation and the benefits system.
If you feel you have the necessary background, experience, and skills to undertake this role we would like to hear from you.
What We Can Offer You
Salary
The salary band for this role is £32,061 - £36,362. The starting salary is £32,061 with annual progression through the salary bands.
Benefits
* Excellent
* Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
* Generous holiday 25–31 days, based on role and service
* Flexible working options (role-dependent)
* Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
* Training and development, including coaching and mentoring
* Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
* Veteran-friendly employer with the Armed Forces Covenant
* Retail discounts and savings through the Southampton City Council benefits platform
* Discounted memberships at local sports and fitness centres
* Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
* Employee volunteering scheme with 2 paid days leave to volunteer
For Further Information On Our Benefits Package Please Visit
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Please note
This role is not eligible for sponsorship under the Skilled Worker visa route. Applicants must have the right to work in the UK at the time of application.
Contact Details For Informal Discussion
For further information and details regarding the role, please contact Chris Payne, Homelessness Service Manager by email.
Recruitment contact details
Tel: 023 8083 4033
For More Information About SCC Please Visit
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