Support Assistant (Hub Guide)
The Growth Company's (GC) Justice Services has an exciting opportunity for a Support Assistant (Hub Guide) within our Creating Future Opportunities (CFO) Evolution Programme.
The role involves providing support to CFO Evolution Support Workers in Community Activity Hubs.
We aim to make a lasting difference in the lives of people across the North of England and beyond by supporting individuals to gain meaningful employment.
Our skilled advisers and keyworkers work with individuals facing various challenges, including recent unemployment, physical disabilities, mental health issues, and benefit or debt problems.
Key Responsibilities:
* Act as the primary contact at the hub for participants; assist with access and use of facilities, and provide a welcoming, friendly, supportive environment.
* Diagnose and resolve access issues promptly to minimize dissatisfaction and downtime.
* Manage queries and issues raised by participants regarding hub facilities.
* Be knowledgeable about the hub content and support programs offered by partners.
* Escalate issues to support workers and the Hub Manager to ensure quick resolution.
* Coordinate referrals and manage day-to-day office responsibilities, including post, room bookings, paperwork, and diary management.
* Take minutes during meetings attended by the Hub team.
* Complete tasks as directed by the Hub Manager and Team Lead, such as certification follow-up and documentation.
* Maintain accurate records of participant interactions using systems like CATs+ and manual paperwork.
* Administer petty cash, participant payments, vouchers, BACS payments, and process invoices in line with finance procedures.
* Build strong relationships with colleagues, participants, and external organizations.
* Monitor workshops and gather customer feedback.
About You:
* Experience working with participants facing multiple barriers to employment, training, or education is advantageous.
* Excellent customer service, organizational, and IT skills are essential.
* Proficient in computer management systems, spreadsheets, diary management, and email.
* Flexible approach to work, including occasional unsociable hours.
* Ability to take accurate minutes during meetings.
Skills Required:
* Serve as the single point of contact at the hub, assisting with facility access and support.
* Work towards challenging targets and KPIs.
* Perform well under pressure in a performance-driven environment.
* Demonstrate strong interpersonal skills for effective participant interaction.
* Work effectively within a team.
* Willingness to undertake necessary training.
We are committed to safeguarding and promoting the welfare of vulnerable adults and young people. All positions are subject to Safer Recruitment procedures, including a DBS check conducted by Due Diligence Limited (DDC Ltd). The successful candidate will not bear the cost.
If you are on the Barred List, it is illegal to apply for or be employed in roles involving regulated activity with vulnerable groups.
We strive to increase workforce diversity and offer a guaranteed interview to applicants meeting essential criteria, including those with disabilities or from diverse ethnic backgrounds.
Applicants from ethnic communities or with physical or mental impairments that substantially and long-term affect daily activities can request consideration under our inclusive scheme. If eligible, you will be invited for an interview, and your application will only be shared with relevant hiring personnel.
We support the 'Ban the Box' campaign, removing conviction questions during initial application stages to promote equal opportunities.
GC promotes flexible and agile working practices and encourages discussions about flexible working arrangements at the interview stage.
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