Job Title: Temporary Accommodation Officer
Employer: Royal Borough of Windsor and Maidenhead
Contract Type: Temporary (3 months)
Hours: 36 hours per week (Mon-Fri)
Location: Windsor & Maidenhead (Hybrid - 3-4 days office attendance)
Pay Rate: £30 Umbrella
Role Purpose
To deliver an efficient and effective Temporary Accommodation service, ensuring properties used are suitable, safe, and represent value for money, while providing high-quality support to homeless households.
Key Responsibilities
Manage placements into temporary accommodation for homeless households in line with statutory duties.
Carry out property inspections (pre-occupation and cyclical) to ensure suitability and compliance with health and safety standards.
Maintain accurate and up-to-date property and client records.
Set up accommodation charge accounts, calculate charges, and manage arrears recovery.
Arrange and process recharges for damages or additional costs.
Liaise with Housing Options, Housing Benefit, Council Tax, and Environmental Health teams to ensure a seamless service.
Collaborate with external partners such as Housing Associations, Probation, and Domestic Abuse services.
Support the Housing Options and Resettlement teams to provide a joined-up housing service.
Collect and analyse data for performance reporting and service improvement.
Contribute to reducing temporary accommodation costs through effective property management.
Essential Skills & Experience
Proven experience in temporary accommodation, housing management, or homelessness services within a local authority or housing association.
Strong knowledge of homelessness legislation and temporary accommodation management.
Confident in conducting property inspections and liaising with tenants.
Experience in arrears management and account monitoring.
Strong communication and interpersonal skills, with the ability to deal with vulnerable clients.
Good IT skills (Microsoft Office and housing management systems).
Full UK driving licence (essential).
Contract Benefits
3-month contract (with possible extension).
£30 per hour Umbrella.
Hybrid working (3-4 days in office, remainder remote).
Opportunity to make a direct impact in housing services and gain local authority experience