IT Business Analyst Consultant
Location: Client sites within the Lichfield/Staffordshire area, with some flexibility for remote work depending on project/client needs
Contract Type: Permanent, Full-time (5 days per week)
Salary & Benefits: Competitive salary, profit share bonus, employee assistance programme, company pension scheme, and life assurance
We are recruiting on behalf of one of our valued clients - a market-leading provider of IT Project Management Services - who are seeking an IT Business Analyst Consultant to join their dynamic team.
The Role
As an IT Business Analyst Consultant, you will play a pivotal role in delivering a variety of IT and digital transformation projects. Your responsibilities will include:
* Defining project scope, managing change, and challenging business requirements constructively
* Conducting requirements gathering, including "As Is" and "To Be" analysis
* Facilitating one-to-one interviews and workshops with customers
* Creating and maintaining process flow diagrams, business requirements, and project documentation
* Performing process and functional efficiency reviews and recommending improvements
* Defining and managing business and systems requirements
* Producing progress and health-check reports
* Supporting the design, testing, and implementation of new processes and systems
About You
You are a proactive and experienced IT Business Analyst Consultant with a strong track record of leading complex technical projects. You will bring:
* 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting
* Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field Service modules
* Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban
* A deep understanding of the product development lifecycle
* Strong facilitation skills to drive collaboration in workshops and meetings
* Experience supporting product owners to ensure delivery aligns with organisational goals
* Excellent stakeholder management and relationship-building skills
Additional Requirements
* You must be eligible to drive in the UK and have access to a vehicle
* You must already hold the right to work in the UK (our client is unable to offer visa sponsorship)
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