A vacancy for a full-time Senior Administrator in the Family Services Department at Scunthorpe General Hospital.
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a team and will provide expertise in the proactive management of the patient pathway from referral to treatment, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer‑focused and knowledgeable point of contact. They will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Responsibilities
* Process and log all referrals in line with Trust Access Policy and specialty SOP.
* Schedule new and follow‑up appointments with patients with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done, offering choice wherever possible.
* Ensure any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts, are available before the clinic date.
* Co‑ordinate appointments and procedures at other hospitals and organisations, where required.
* Ensure clinic outcomes are recorded accurately, including those for offsite clinics.
* Lead on the completion of clinic cancellation forms and process according to SOP.
* Reschedule outpatient clinics as requested, in line with waiting time targets.
* Use the Trust’s medical transcription system and ensure that urgent letters are processed in accordance with SOP.
* Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team if/where necessary.
* Recognise when patients are on cancer pathways and liaise with Cancer Trackers to ensure patients are handed over appropriately.
About the Humber Health Partnership
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts – Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) – our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital for NLAG, and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As teaching hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas – biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Contact
For further details / informal visits contact:
Name: Alison Dunstan
Job title: Team Leader
Email address: alison.dunstan1@nhs.net
Telephone number: 03033 305563
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