Clerical Officer - Lung Function
The closing date is 29 April 2026
We are looking for an enthusiastic and self-motivated Clerical Officer to join our busy Outpatients Service based in the Lung Function and Sleep Apnoea Service in University Hospital Llandough.
The post holder will look forward to a challenging and rewarding work environment, in which finding a balance between team working and using initiative is key.
Experience of working with the public in a Healthcare setting and use of IT systems would be an advantage.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
* Make and receive telephone calls from all stakeholders to include patients, relatives, and General Practice. Politely establish caller's needs and accurately record and action.
* Positively engage with the general public by meeting and greeting patients and clerking them into the department
* Add to patient waiting lists, booking, cancelling and amending patient appointments to ensure all patient lists are booked adequately and cancellation slots are utilised
* Action all received referrals in timely fashion, depending on urgent or routine nature. Recognise and highlight any referrals for supervisory action not meeting access criteria.
* Work within the team of Respiratory Physiologists to provide clerical assistance within the department
Person Specification
* Minimum 5 GCSE grades or equivalent
* ECDL Certificate or equivalent word processing/typing qualification
* Experience in clerical role
* Experience working with public
* Experience with phones and PCs
* Experience working with MDT team
* Organised and methodical, attention to detail
* Experience using PMS
* interest in science
* experience as supervisor / leader
* ability to manage own workload
* knowledge of medical terminology
Personal Qualities
* Flexible, adapative to change
* Work independently or as part of a team
* Liaise with members of the public
* capable of dealing with sensitive matters
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Part-time, Flexible working, Compressed hours
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