Overview
Benefits Officer
Location: Kettering (Hybrid working available)
Contract: Temporary, Full-Time
Pay Rate: £22 Umbrella P/H
Are you an experienced Benefits Officer seeking your next opportunity? We are looking for a skilled professional to join a busy Revenues and Benefits Service, supporting the accurate and timely assessment of Housing Benefit and Council Tax Support claims.
Responsibilities
* Assess Housing Benefit and Council Tax Support claims in line with current legislation and local policy.
* Verify and process all relevant documentation to determine accurate entitlement.
* Handle changes in circumstances, ensuring all records are updated promptly and accurately.
* Identify and refer potential fraudulent claims where appropriate.
* Provide clear and professional advice to claimants regarding benefits and entitlements.
* Liaise effectively with internal departments, external partners, and landlords.
* Manage overpayment recovery processes in accordance with legislation and case law.
About You
* Proven experience in assessing Housing Benefit and Council Tax Support claims.
* Strong understanding of relevant legislation and ability to interpret complex guidance.
* Excellent communication and interpersonal skills, with the ability to handle sensitive situations professionally.
* High attention to detail and accuracy, with strong organisational skills.
* Confident working independently and managing competing deadlines.
* Competent in Microsoft Office and electronic document management systems.
* GCSE English and Maths (or equivalent) essential; IRRV qualification desirable.
Why Apply?
You will be joining a dedicated and supportive team environment, where your knowledge and experience will contribute directly to helping residents access the financial support they need.
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