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About the Role
Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work
Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to work both from home and on-site? Entrust IT, a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region.
With over a decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range of organisations — and we’re ready to welcome a talented engineer like you to our friendly and professional team.
Key Responsibilities
* Supporting client IT environments remotely and on-site, providing clarity and resolution to technical issues
* Diagnosing problems, resolving incidents, and escalating when necessary to 3rd line colleagues
* Building strong, trust-based relationships with clients by being approachable, dependable, and solutions-focused
* Using high-quality tools in a well-supported and organized environment
* Participating in our team on-call rotation (1 week in several), ensuring consistent support to clients
Qualifications
* Minimum 3 years of hands-on IT support experience, including on-site networking
* Strong communication and problem-solving skills — calm under pressure and helpful
* Broad technical knowledge for organizations with 20-500 users
* A full UK driving licence and access to own vehicle (travel expenses subsidised)
* A home-based workspace suitable for occasional storage of spares
Essential Requirements
* GCSE (or equivalent) in Maths and English (Grade C or above)
* Microsoft and/or CompTIA certifications
* Willingness to undergo a DBS check
Desirable Experience
* Windows Desktop & Server OS
* Microsoft 365 and cloud-based services
* VoIP, networking, broadband
* Remote Desktop (Citrix), ConnectWise, ticketing platforms
* Mobile device support, networked printers/scanners
What You’ll Get
* Competitive salary £28,000 - £35,000 (based on experience)
* Remote-first working with occasional site visits
* Supportive team environment emphasizing kindness and collaboration
* Variety of work with different clients and technical challenges
* Professional development support
Application
If you’re looking for a role that values your input, sharpens your skills, and offers a good balance of independence and teamwork, we’d love to hear from you. APPLY now for immediate consideration.
Nice-to-have Skills
* Networking
* VoIP
* Broadband
* Citrix
Work Experience
* Systems Administrator
* System Engineer
* NOC Engineer
Languages
* English
Seniority Level
* Mid-Senior level
Employment Type
* Full-time
Job Function
* Information Technology
Industries
* Technology, Information and Internet
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