Veterinary Receptionist
Highgate Vets, located in Kendal, UK, is seeking an experienced Receptionist to join our fantastic team. No formal qualifications are required, but a passion for pets, excellent customer service skills and animal care knowledge are essential. The successful candidate will support smooth operations of the clinic with strong administrative skills.
Key Responsibilities
* Handle client communication – telephone and email – using a friendly and professional manner.
* Use computer systems and multiple software programs efficiently.
* Maintain a clean, tidy and organised reception area.
* Demonstrate empathy towards animals and their owners.
* Provide support in a public‑facing role and work independently within a team.
Working Hours & Flexibility
The role involves three days per week. Working hours run from 8:00 am to 6:00–7:00 pm depending on the rota. Flexibility or part‑time arrangements can be discussed to support work/life balance.
Benefits
* 6.6 weeks annual leave (full‑time equivalent)
* Additional annual leave for your birthday
* Enhanced family‑friendly policies – maternity, paternity, adoption, shared parental and surrogacy pay
* Cycle‑to‑work scheme
* Employee wellbeing initiatives
* Non‑accidental injury support
* Learning and development via the IVC Evidensia Academy
* Paw‑some benefits – reward gateway offering discounts and cashback at many retailers
* Pension scheme
* Discounted staff pet care
Location: Kendal, England, United Kingdom
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