Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
This post is only open to NELFT administrators identified with posts at risk or for redeployment.
We are looking to welcome a Team Administrator to join Havering District Nursing Service in Romford Clinic.
The service work from the district nurse office based on Romford Clinic site. We currently operate Monday- Friday 08:30 - 17:00.
We offer:
1. Supportive local and trust inductions
2. Regular supervision and appraisal
3. Opportunities be involved in quality improvement
Interviews will be in person.
Main duties of the job
This role provides administrative support to both our clinicians and patients. It involves telephone and face to face contact with our service users as well as behind the scene general administrative duties. The role includes stock taking, ordering, receipting and storage of supplies.
This post is suitable for someone who enjoys working as part of a busy team but is also able to work on their own initiative. The role allows for development of secretarial skills as well as general administrative tasks.
As part of the Trust’s objective to redeploy as many staff as possible, this role is restricted to existing internal administration staff that have contracted hours for the Trust only. If you are a current bank/agency worker that feels you have met the legal criteria to be eligible to apply for the role or are not a current administrative member of staff but seeking redeployment for other purposes, please clarify this in your application form so that this can be considered.
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers, we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
4. We are kind.
5. We are respectful.
6. We work together with our communities.
Probationary Period
This post will be subject to a probationary period.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 pro rata for part time).
Detailed job description and main responsibilities
Detailed Job Description and Main responsibilities
Please see the attached job description and person specification for more information about this role and working at Northeast London NHS Foundation Trust. We encourage you to refer closely to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability
Person specification
Qualification
Essential criteria
7. NVQ level 2 or equivalent standard of literacy and numeracy
8. NVQ Administration/Customer Service Level 3 or equivalent level of proven experience
Experience
Essential criteria
9. Working in a busy office environment
10. Experience of GDPR, storing and maintaining Rio records
11. stocktaking, ordering, receipting goods and safe storage of items ordered
12. ensuring purchase orders are received and or / returned if unsuitable
13. requesting pat testing and service level data for clinical equipment / appliances
14. Escalating environmental concerns to Estates
15. outcoming activity and running reports as requested by team lead
16. undertaking fire warden duties fo district nursing service
Desirable criteria
17. Experience of supervising others
18. Working in an NHS environment
Knowledge
Essential criteria
19. Maintaining efficient administrative systems
20. Maintain confidentiality/data protection
21. Understand the needs of clients and deal tactfully and sensitively with concerns
22. Updating and maintaining database systems
Skills
Essential criteria
23. Good working knowledge of IT systems- word, excel, outlook and Rio
24. Establish and maintain good working relationships
25. Excellent interpersonal skills in a customer focussed environment
26. Team player
27. Able to use own initiative and work without supervision
28. Prioritise own workload
29. Willing to learn new skills
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
30. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
31. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
32. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
33. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.