Job overview
At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all.
The post will be responsible for the quality monitoring of all services provided by an external service provider in line with the 2021 NHS cleaning standards and service specifications that fall within the Soft FM contracts.
Responsible for recording and maintaining audit schedules, identifying and documenting any cleaning, catering or training needs and reporting these back to the Service provider via the agreed reporting mechanism.
Main duties of the job
1.To apply quality control procedures to ensure that the standards of the Service provider comply with the contractual requirements
2.Conduct Quality Assurance audits as per NHS Cleaning Standards and NHS standards for food and drink and contract requirements
3.To liaise effectively with FM contract Managers and Supervisors to maintain standards and implement action plans
4.Work as part of team, but also to work using own initiative. Manage your own time and prioritise your own workload.
5.Daily liaison with other Team members on all service related issues to ensure the best possible service delivery to the Trust.
6.To be courteous to staff, visitors, service users & team members
7.To develop a good knowledge of the units you are visiting to enable efficient auditing practices
8.To understand the working patterns of the units you are visiting to ensure that the audits do not conflict with the units daily working pattern.
9.Attend training courses as required by the Trust.
10.To work closely with Soft FM Managers and other Facilities Team members, to communicate and promote good Team practises.
11.To contribute towards checking quality of linen to “packed to ward” sites, checking quality and quantities.
Working for our organisation
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field.
Detailed job description and main responsibilities
1.To apply quality control procedures to ensure that the standards of the Service provider comply with the contractual requirements
2.Conduct Quality Assurance audits as per NHS Cleaning Standards and NHS standards for food and drink and contract requirements
3.To liaise effectively with FM contract Managers and Supervisors to maintain standards and implement action plans
4.Work as part of team, but also to work using own initiative. Manage your own time and prioritise your own workload.
5.Daily liaison with other Team members on all service related issues to ensure the best possible service delivery to the Trust.
6.To be courteous to staff, visitors, service users & team members
7.To develop a good knowledge of the units you are visiting to enable efficient auditing practices
8.To understand the working patterns of the units you are visiting to ensure that the audits do not conflict with the units daily working pattern.
9.Attend training courses as required by the Trust.
10.To work closely with Soft FM Managers and other Facilities Team members, to communicate and promote good Team practises.
11.To contribute towards checking quality of linen to “packed to ward” sites, checking quality and quantities.
12.Report any breaches of policies using the “Datix” reporting protocols.
13.Create and prepare reports and audits relating to service delivery and performance and recommend actions where areas of improvement are identified.
Person specification
Qualifications
Essential criteria
1. •hold a recognised facilities or supervisory qualification
2. •Functional skills level 2 (Maths and English) or G.C.S.E certificates
3. •Knowledge of risk assessment and COSHH
4. •Food safety qualification
5. •Safe working practices
6. •Health and safety at work
Desirable criteria
7. •Leadership course certificated
8. •Conflict resolution certified
9. •Promotion of best practice and team leadership
Experience
Essential criteria
10. ·Computer Literate (Microsoft programmes)
11. ·Knowledge of NHS cleaning standards and catering operations
12. ·Able to prioritise tasks and meet deadlines
13. ·Able to undertake physical tasks such as bending and lifting whilst auditing and are physically fit.
14. ·have at least 2 years’ experience working within a Facilities Team. ideally in a Mental Health setting.
15. ·Knowledge and experience of NHS cleaning standards, catering operations
16. ·Experience of quality auditing, risk assessment, safe working practises (Health and safety at work) are essential in this role.
Desirable criteria
17. ·Familiar with Planet F.M software
18. ·E-Learning leadership course
19. ·Apprenticeship course registration
20. ·Relevant Health and safety trained
21. ·First aid at work certified
22. ·Infection control certified
23. ·Previous quality audit experience
Knowledge & Skills
Essential criteria
24. ·Excellent English communication skills both verbal and written are essential as is good record keeping and detailed reports of any incidents/concerns
25. ·Functional skills level 2 (or equivalent
26. ·Able to build team cohesion
27. ·Lead by example
28. ·To be able to remain calm and professional at all times
29. ·Flexibility and willingness to accept changes and improvements
30. ·Understanding of the need for confidentiality, discretion, tact diplomacy and professionalism
Desirable criteria
31. ·NHS experience especially in a Mental health setting.
32. ·Customer service experience preferably in a health care setting