Key Responsibilities Respond to customer enquiries via phone, email, live chat, and social media in a helpful and professional manner Manage orders on Amazon and eBay, ensuring timely processing and customer communication Authorise and process refunds, returns, and replacements in line with company policies Resolve customer issues and complaints with empathy and efficiency Keep up to date with our product range to offer informed advice and support Work with the warehouse and logistics teams to resolve delivery queries Record all customer interactions accurately in our CRM system Ensure customer data is handled securely and in line with GDPR Support other business tasks as needed What We’re Looking For Great attention to detail and strong organisational skills Confident communicator with excellent people skills Positive attitude and a natural problem-solver Comfortable working independently and managing time effectively Previous customer service experience (phone experience a bonus) Good knowledge of Microsoft Office (Excel, Word, PowerPoint) Desirable - An interest in or knowledge of vaping products What’s on Offer Competitive salary 30 days holiday increasing with service Life Insurance Benefit Cashback Healthcare Plan (Westfield Health) Discounts on Retail & High Street products (Westfield Rewards) Discounts on our products to assist with smoking cessation Cycle to Work Scheme On site parking (Head Office) On site gym Additional enhanced benefits with service (access to company caravan, enhanced family friendly benefits) We look forward to reviewing your application and potentially welcoming you to our team. Flavour Warehouse is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. trust excellence collaboration innovation passion