As part of the Escapade Group Limited we operate the ultimate indoor and outdoor adventure parks. Currently operating three popular brands across six sites, the business has ambitious plans to continue growing and expanding. At present, there is an established Hobbledown Adventure Farm Park & Zoo at Epsom and two Kidspace indoor play and children's party venues at Croydon and Romford. Hobbledown Heath Adventure Farm Park & Zoo and Gripped London opened in 2022 in Hounslow, West London and Watermouth Castle in North Devon was acquired in 2023. We welcome over 1,000,000 people a year through our doors and host over 7000 birthday parties a year.
Role Overview:
As the Play Barn Teram Leader, you will oversee the daily operations of our activities including Hamster Wheels, Archery, Water Wars and the Play Barn, ensuring a high standard of customer service, safety, and cleanliness. You will be responsible for managing staff, optimising visitor experiences, and ensuring compliance with all health and safety regulations.
Key Responsibilities:
Oversee the day-to-day operations of the activities, ensuring a safe and welcoming environment for children and families.
* Manage and lead a team of staff, including training, scheduling, and performance management.
* Maintain high standards of cleanliness and safety in all play areas and activtity areas.
* Ensure compliance with health and safety regulations and implement safety procedures.
* Handle customer inquiries, feedback, and complaints professionally and effectively.
Key Requirements:
Strong leadership and team management skills with the ability to motivate and develop staff.
* Excellent customer service skills with a passion for creating positive visitor experiences.
* Good understanding of health and safety standards, particularly related to child safety and public spaces.
* Strong organisational and multitasking abilities, with attention to detail.
* Flexibility to work weekends, holidays, and peak times as required.
* First Aid and Safeguarding training (preferred but not essential).
* Previous experience in a management or supervisory role, preferably within the leisure, hospitality, or family entertainment industry is not required but preferred
What We Offer:
A competitive hourly rate depending on experience
* A fun and energetic work environment.
* Opportunities for professional development and career growth.
* Staff discounts and perks.
How to Apply:
If you have the skills and experience to thrive in this role and are excited about creating a fantastic experience for our visitors, we would love to hear from you
The Escapade Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.