Location: Flexible between home or one of our offices in Kettering & London. Travel will be required occasionally for meetings and organisational events.
Reports to: Member Engagement Manager
Salary: £40,000 plus excellent benefits
Closing Date: 31st March 2026
**Please note, we are recruiting for two permanent roles, and one 12-month fixed-term contract**
About the role:
The Membership Journey Manager is a pivotal role, responsible for shaping and elevating the CMI member and learner experience. You will be the architect behind creating, developing, and continuously optimising journeys that captivate our audience and dramatically increase the value they receive from their membership.
Your strategic efforts will focus on designing and executing high-impact engagement plans that drive activity and resource utilisation at scale across key segments. This is a chance to directly contribute to achieving ambitious membership growth targets, with success measured through clear, actionable KPIs that fuel continuous improvement and innovation.
Responsibilities:
* Segment Expertise: Deeply understand CMI member/learner segments to innovate the membership value proposition.
* Multi-Channel Execution: Use diverse channels (social media, email, print, events, third parties) to demonstrate membership value, collaborating with stakeholders.
* Agile Adaptation: Quickly pivot engagement strategies based on shifting member needs to maintain high KPI performance.
* Influencer Leveraging: Identify and activate key \"Membership Influencers\" in specific segments to amplify CMI reach.
* Maximise Membership Resources: Fully leverage existing and new digital platforms/functionality to provide resources, including designing and curating new content.
* Optimisation & Testing: Spearhead innovation through \"safe-to-fail\" experiments, benchmarking, and staying ahead of professional body trends.
* Data-Driven Evolution: Generate regular insights (focus groups, surveys, data analysis) with internal teams to refine learning pathways and user experience.
* Journey Monitoring: Continuously evaluate the member journey/resource usage to find new engagement opportunities, using data to understand renewal drivers and ensure clear CMI value-add.
About you:
We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI team. We actively invite applications from diverse cultures and experience.
* We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of managers and leaders, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do.
* Experience in working with membership groups and can demonstrate how you have made a positive impact on their experiences.
* Someone who can build their external networks to be able to share best practice and gain sector insight.
* Able to put themselves in the shoes of our membership community and use data and insight to understand their different wants and needs.
* Agile and able to cope with changing priorities
* Strong collaboration skills, having the ability to build strong relationships and work collaboratively with internal and external stakeholders is essential
Why CMI:
Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the fore-front of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times Best Company To Work for 2024, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development.
It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees:
* Flexible working - We are not a traditional 9 to 5, we are flexible with what hours you work and when you work. Our offices in both London and Kettering provide comfortable collaboration spaces for team get-togethers
* 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period - with annual leave days increasing with length of service and the opportunity to buy and sell holiday
* Wellbeing and mental health - in-house mental health first-aid trainers and BUPA Employee Assistance for 24 hour support
* Inclusion at our core - Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+, Menopause, Age, Disability and SocioEconomic are open for anyone to join
* CMI membership - take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice
* Rewards and Recognition scheme - cash prizes awarded to employees throughout the year
* Pension - we add an extra 6% of your gross salary to your pension pot every month after 3 months
About us:
The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status - the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace.
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We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.