Customer Service Team Leader, Preston, Lancashire
Client: Elevation Recruitment Group
Location: Preston, Lancashire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 06.06.2025
Expiry Date: 21.07.2025
Job Description:
Job Title: Customer Service Team Leader
Location: Preston (Fully Office-Based)
Salary: Up to £40,000 DOE
Hours: Full-time, Monday to Friday, 8:00am – 4:30pm
Sector: International Supply Chain & Logistics
About the Role
We are recruiting for an experienced Customer Service Team Leader to join a leading international supply chain organisation at their Preston offices. This is a full-time, fully office-based role, ideal for someone with a strong background in supply chain operations and a passion for delivering and improving customer service standards.
You will be responsible for leading the customer service team to enhance client satisfaction, while ensuring full compliance with customs and international trade regulations.
Key Responsibilities
* Lead and manage the day-to-day operations of the customer service team
* Develop processes and service quality standards to improve customer satisfaction
* Oversee compliance with customs-related activities and documentation
* Collaborate with other departments to ensure seamless customer experience
* Identify training needs and support team development
* Handle escalations and resolve customer issues promptly and professionally
* Monitor team performance and report KPIs to senior management
Key Requirements
* Previous experience in a customer service leadership role within a supply chain, logistics, or freight environment
* Strong understanding of customs compliance and international trade processes
* Proven ability to lead, coach, and motivate a team
* Excellent communication and problem-solving skills
* Highly organised and process-driven, with a customer-focused mindset
* Comfortable working in a fast-paced, high-volume environment
How to Apply
If you're an experienced customer service leader from a supply chain background, we'd love to hear from you. Please apply today or contact us for more information.
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