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Network Support Engineer- Telecom Service Provider, Burton upon Trent
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Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
6f6fa5982b1c
Job Views:
10
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Role
Ready to level up your technical support skills?
You’ll have the opportunity to join a dynamic team as a Network Support Engineer, providing top-notch technical assistance to valued customers.
With your expertise, you’ll play a vital role in resolving complex issues, both remotely and on-site, ensuring customers receive the best support possible.
You’ll benefit from:
* Working with a variety of cutting-edge technologies, including Cloud solutions and Cisco Routing & Switches, broadening your skillset and boosting your career growth.
* Collaborating with dedicated professionals, managing 3rd party suppliers, and contributing to Spectrum’s Internal IT Services projects.
* Joining a Microsoft Solutions Partner, with the opportunity to acquire valuable certifications like Python programming language and enhance your professional credentials.
No need for tons of experience – we’ll be happy to upskill someone who’s keen to learn and grow in the telecoms space.
Join a leading player in the IT/Telecoms industry, offering a wide range of services and products.
As a Network Support Engineer, you’ll be a key player in ensuring customers receive top-notch technical assistance and seamless connectivity.
Responsibilities:
• Take qualified 2nd and 3rd line tickets from the Inlife Service Desk, providing efficient support and solutions within agreed SLAs.
• Liaise with 3rd party suppliers, ensuring escalated service issues are resolved promptly. • Handle commissioning support for the Spectrum suite of products and services, guaranteeing smooth implementation.
• Maintain accurate records of all product, service, and solution information, identifying trends and escalating issues when necessary.
Apply here if you’re interested!
• Take qualified 2nd and 3rd line tickets from the Inlife Service Desk, providing efficient support and solutions within agreed SLAs.
• Liaise with 3rd party suppliers, ensuring escalated service issues are resolved promptly.
• Handle commissioning support for the Spectrum suite of products and services, guaranteeing smooth implementation.
• Maintain accurate records of all product, service, and solution information, identifying trends and escalating issues when necessary.
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