KDDI Europe is the European headquarters of the Fortune Global 500 KDDI Corporation, delivering cutting-edge ICT and cybersecurity solutions that fuse Japan's renowned precision and reliability with Europe's spirit of agility, innovation and digital sovereignty. Backed by over 50 years of industry expertise and a strong reputation for quality, KDDI Europe—together with Telehouse—provides world-class ICT services to more than 1,500 customers worldwide. Our portfolio spans Network, Data Centre, System Integration, IoT, RPA, and Security solutions, enabling seamless global operations across industries including retail, finance, and education. With offices in the UK (Regional HQ), Germany, France, Belgium, the Netherlands, and Turkey, we combine local presence with global reach to deliver reliable connectivity, innovation, and digital transformation for businesses around the world. Knowledge, Skills, Experience and Key Competencies.
We are currently recruiting for a Pre-Sales Specialist role based at our office.
Job Description
Principal accountabilities
Establish KDDI Europe in the UK and European domestic markets beyond the Japanese market through services with competitive advantages to achieve stable and continuous growth. Carry out a variety of technical pre-sales (incl design, quote) and consultant role with the co-ordination tasks, to meet or exceed customer requirements. Complete tasks which are assigned by Line Managers and are part of a project or maintenance contract work, in a professional and timely manner to ensure customer satisfaction. Promote the success of services in line with the company's overall strategies, while reflecting customer needs.
1. Requirements Definition and Design: - Define customer requirements and translate them into technical solutions. - Create high-level and detailed designs, proposals, and solution architectures. - Provide technical consultancy and support to KDDI Europe's customers during the pre-sales and post-sales phases.2. Project Planning and Progress Tracking: - Outline project plans, update progress of execution, including recovery plans. - Conduct revenue and profit analysis.3.Technology Trends and Product Development: - Research and identify emerging technology trends relevant to customer needs and business strategy - Identify technology trends, Create new products. - Provide strategic input into product roadmaps and innovation initiatives.4. Sales and Pre-sales Management: - Drive and manage technology evaluation stage. - Coordinate with suppliers for product cost and quotations. - Expand sales and pre-sales efforts. - Plan and handle presentations to customers, third parties, and suppliers. - Attend meetings with relevant parties.5. Project Leadership and Coordination: - Organize and lead project staff. - Notify line manager of issues, customer complaints, and new business opportunities. - Escalate issues, customer complaints, and new business opportunities to the line manager. - Travel to various offices as required.6. Documentation and Training: - Create project documentation. - Provide skills transfer and training to engineers. - Assist technical team in delivering Enterprise IT solutions.7. Solution Evaluation and Deployment: - Evaluate and ensure best-fit solutions. - Support end-to-end deployment of services and complex solutions. - Support investigations and redesign of installed network devices.8. Vendor Management and Ad hoc Support: - Maintain 3rd party vendor certificates and partnerships including his/her own certificates. - Handle ad hoc requests from line manager and senior management.
Knowledge, skills, experience and key competencies
1. Proposal / Documentation Skills and Technical Proficiency / Knowledge: - Proven project management skills and experience, including conflict resolution - Strong knowledge of network and security products/services such as routers, switches, firewalls, SASE, Monitoring and other security related solutions. - High interest and potential knowledge in emerging enterprise IT technologies including AI, data science, workflow automation, Power Platform, IoT, and related innovations. - Maintenance and installation experience of network & server infrastructure. - Familiarity with Windows Servers/PCs, VDI, VM and good understanding of IaaS/PaaS/SaaS platforms like AWS and Azure. - Ability and Proficiency to create high standard technical documentation, including high & low level Design Docs.2. Certifications and Experience: - Valid PMP or PRINCE2 Speciality or equivalent certification with hands-on experience is strong advantage. - Valid CISSP is highly is in strong advantage - Valid CCNP is highly is in highly advantage - Experience in designing, troubleshooting, and evaluating solutions.3. Flexibility, Language, Self Management and Teamwork: - Flexible approach to work hours and strong time management and multitasking skills. - Fluent in English (reading/writing/speaking/listening). - Strong sense of responsibility, work ethics, and reliable attendance. - Ability to work within a team and to delegate tasks within the team. - Promotion and following of company rules and procedures.
This position is an integral and important part of the division. The ability of the division to provide & maintain our products and services at customers offices means that there is a large dependency on this role. Overtime and work from home may be required and the ability and willingness to travel freely within Europe is essential.
We're excited to hear from talented individuals who are passionate about telecommunications and innovation. If you're ready to take the next step in your career, please submit your application at (reference 25/10).
We are an equal opportunity employer and welcome applicants from all backgrounds. Applications will be reviewed on a rolling basis, so early submission is encouraged.
Job Type: Full-time
Pay: £48,000.00 per year
Benefits:
* Company pension
* Free or subsidised travel
* Health & wellbeing programme
* Life insurance
* Private dental insurance
* Private medical insurance
Work Location: In person