Overview
Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded. It builds on that legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating across over 120 offices in nearly 90 countries. Ogilvy is a WPP company (NYSE: WPP). For more information, visit Ogilvy.com and follow us on LinkedIn, X, Instagram, and Facebook.
Role
Social & Influence Account Manager
Department: Social, PR & Influence
Location: London
Contract type: 12-month Fixed Term
Full Time/Part time: Full Time
Reporting into: Social & Influence Account Director
About Ogilvy
Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury’s, Argos, Mondelēz International, Unilever, TK Maxx and Pernod Ricard.
In 2023, Ogilvy UK celebrated its 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts Nudgestock – the world’s biggest festival of behavioural science and creativity.
The Role
We have a fantastic opportunity for an experienced Account Manager to join one of our Top 10 accounts, delivering award-winning campaigns and playing to strengths across our social and influence marketing proposition for a major client.
You will manage your workload autonomously, taking full responsibility for the quality and end-to-end execution of multiple social and influencer programs. You will act as a role model for Ogilvy's values, build trusted client relationships, and communicate effectively across internal teams. You will be accountable for resolving problems on projects, managing timelines, and proactively communicating status to senior leadership. A key part of your role will be to support the growth of junior team members by providing constructive feedback, sharing knowledge, and mentoring where appropriate.
We are looking for a creative problem-solver with a passion for the industry and a proven ability to lead projects with confidence and a positive attitude.
Key Responsibilities
Campaign Management
* Manage the day-to-day running of multiple social and influencer campaigns from start to finish, including identifying and vetting talent, negotiating contracts and fees, implementing campaigns across relevant channels, overseeing delivery and ensuring quality, and reporting on performance against agreed KPIs.
* Maintain and update the creator and influencer database to ensure accuracy and relevance.
* Serve as the first point of escalation for projects, resolving day-to-day problems independently by consulting with stakeholders and escalating to senior leadership only when appropriate.
Strategic Contribution
* Actively contribute to social & influencer strategy by recommending objectives, targets, and creative concepts. Confidently present creative solutions and campaign reports to internal and external stakeholders.
* Identify and nurture client-appropriate talent opportunities and relationships to help deliver the social & influencer programs for clients.
Client Management
* Act as the primary point of contact for your clients, managing expectations, providing timely updates, and offering advice and solutions.
* Build long-term client relationships by delivering work that meets objectives and deadlines, taking responsibility for the quality of all client outputs within your remit.
* Communicate effectively across internal teams (media, PR, data & insights), proactively sharing updates and coordinating timelines to ensure smooth handovers and integrated campaign success.
* Share updates proactively, coordinate timelines, and resolve potential blockers before they impact delivery.
* Effectively prioritise tasks across all projects, proactively communicating status to senior leadership and ensuring work is on track.
Resource Management
* Manage campaign budgets and timelines, ensuring projects are delivered profitably and on schedule. Proactively communicate about workload and capacity to your line manager.
* Support the growth of junior team members by providing constructive feedback, sharing knowledge, and mentoring to aid their development.
Skills for Your Growth to Account Director
To support progression, develop capabilities in the following areas:
* Strategic Development: Move from contributing to strategy to leading strategic design and defining industry-leading approaches.
* Commercial Acumen: Develop understanding of account profitability, identify growth opportunities within clients, and contribute to new business pitches.
* Senior Client Counsel: Evolve into a strategic advisor for mid-level clients, providing proactive counsel on industry trends and challenges.
* Team Leadership: Build on informal mentoring to develop formal line management skills and lead a team.
What You Will Need
* A passion for social and influencer marketing with at least two years of experience, preferably in a fast-paced agency environment.
* Proven experience in autonomously managing multiple campaigns from start to finish, including budget and timeline management.
* A track record of building strong client relationships and proactively managing expectations.
* Excellent problem-solving skills with the ability to make sound decisions and escalate appropriately.
* Experience in guiding or mentoring junior team members is highly desirable.
* Strong communication and presentation skills with the ability to facilitate meetings and collaborate across teams.
* A commitment to personal growth and keeping up-to-date with social and influencer marketing trends.
At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.
We believe in building powerful teams with purpose and are committed to fairness and equity in our culture. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.
Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at accommodations@ogilvy.com. Please note that this contact is only for candidates requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.
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