Job Title: Operations Manager
Location:The Clinic@78, Bournemouth
Job Type:Full-Time, Permanent
Salary:£36,000 – £48,000 per annum (Dependent on Experience) + Performance Related Bonus
Benefits:Company pension, Employee discount
Working hours:Monday to Friday
Education:Bachelor's degree (essential), Masters Degree (Desirable)
Experience:Minimum 3 years management experience (essential)
About The Clinic@78
The Clinic@78 is an innovative and inspirational private medical practice in Bournemouth, offering a wide breadth of healthcare services under one roof. These include Private GP consultations, Hospital Specialist services, Diagnostic Testing, and Minor Operations – all delivered with exceptional care and a single point of administrative contact. Our ethos of compassion and continuity extends to patients and staff alike, fostering a supportive, collaborative and high-performance environment.
About the Role
We are seeking a dynamic, highly motivated and conscientiousOperations Managerto lead the day-to-day operations of ourClinicpractice. This is a pivotal role within the organisation, responsible for ensuring the smooth, efficient, and compliant functioning of all non-clinical aspects of the business. The successful candidate will demonstrate proven leadership ability, strong organisational skills, and excellent communication, with a background in healthcare or clinic operations being highly desirable but not essential. We welcome applicants from other industries with transferrable skills and experience.
Key Responsibilities
1. Staff Management
* Lead recruitment, onboarding, and training of all non-clinical staff.
* Conduct regular appraisals, performance reviews, and staff meetings.
* Manage staff rota, leave requests, and cover arrangements.
* Oversee payroll and timesheet processing.
* Foster a positive and professional team culture.
2. Medical and GP Coordination
* Ensure consistent GP cover and manage forward availability schedules.
* Liaise with doctors regarding clinical supplies, paperwork, and administrative support.
* Coordinate logistics and communication between medical and administrative teams.
3. Operational Oversight
* Oversee the clinic’s daily operations including opening and closing procedures.
* Ensure completion of all scheduled checks (daily, weekly, monthly).
* Define and delegate responsibilities acrossroles such as Receptionist and Adminthe MedicalReception TeamSupport,ensuring clinic workflows are managed.
* Undertakewithregular team briefings and updates..
4. Patient Experience & Administration
* Manage front-of-house processes including bookings, payments, check-in/out and patient queries.
* Oversee accurate invoicing for insurance and private billing.
* Ensure all patient documentation (registration forms, questionnaires, letters) is managed efficientlyand of a high level of accuracy.
* Maintain a welcoming and professional waiting room environment.
* Monitor follow-up processes for both clinical and business-related matters.
* Beingthefirst point of contact for patient feedback and respondingin line with clinic policies.
5. Compliance & Quality Assurance
* Ensure regulatory compliance acrossthe clinic, includingstaffing, equipment, and premises.
* Maintain up-to-date policies, procedures, and documentation in line with current standards.
* Coordinate audits, feedback mechanisms, and quality assurance initiatives.
* Ensure equipment maintenance and H&S obligations are fulfilled.
6. Business Development & Marketing
* Support the Directors with business planning and development opportunities.
* Assist with local marketing initiatives, events, and networking.
* Promote specific services and campaigns
* Monitor patient feedback and market trends to identify growth opportunities.
7. Finance & IT
* Support financial planning, budgeting, and purchasing in coordination with senior management.
* Liaise with IT support to ensure systems run smoothly and data security is maintained.
Candidate ProfilePerson Speciation
Essential:
* Educated to degree level or equivalent
* Minimum 3 years in a management role, ideally within a healthcare or clinical setting.
* Excellent leadership, planning and interpersonal skills.
* Strong problem-solving ability and attention to detail.
* High integrity, discretion, and emotional intelligence.
* Self-motivated with ability to motivate and inspire others.
* Previous accountancy or finance experience
* Excellent IT skills including Word, Excel, Powerpoint, Teams
* Familiar with regulatory frameworks
* Excellent interpersonal and communication skills
* Critical thinking
* Discreet, diplomatic, and empathetic in approach to colleagues and patients.
* Ability to make decisions independently
Desirable:
Background in healthcare management.We welcome applicants from other industries with transferrable skills and experience.
* Familiarity with CQC compliance or other comparable regulatory frameworks.
* Working knowledge of Healthcode,Semble& Bluestream
Additional Information
Applicants must be able to reliably commute or be willing to relocate to Bournemouth.
This is an exciting opportunity for a dedicated individual to make a real impact in a growing and forward-thinking private healthcare environment.
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