DUTCH LANGUAGE REQUIRED - 7 month FTC (June - Dec)
The Onboarding Team are responsible for our online recruiting and to ensure managers and new associates are supported through the entire hiring and onboarding process for UK, Ireland & Netherlands.
The team are responsible for providing hiring management support with the system and for managing a host of support processes and regular reporting. The team also is responsible for the creation of employment contracts and supporting new associates through their onboarding process through regular communication.
We are the first point of contact in HR for this onboarding support and as a result, receive a high volume of calls and emails daily with the aim to deliver an exceptional service to support in the full onboarding cycle for our new associates.
You will be required to fully understand our Talent Management system and the process to support managers and new associates when they call. Strong attention to detail, accuracy and compliance are all requirements for this position.
Key Responsibilities
Service Delivery
* Manage and support the phone lines open between the hours of 9am to 5pm, there may be times when support is required outside of these times for example 8am to 4pm, 10am to 6pm etc
* Act as the first point of contact supporting managers with our Talent Management System
* Deliver guidance and support to managers via phone and email on the TMS system encouraging them to be self-sufficient
* Be responsible for the Onboarding phone line by monitoring call wait times
* Provide consistent and expert advice in line with HR policies and country legislation
* Create contracts of employment to be shared with future starters and conducting follow up calls to support with any queries
* Initiating the onboarding process for future starters and conducting follow up calls to support with any queries
* Manage and maintain accuracy in all your correspondence
* Support with daily/weekly/monthly reporting
* Log frequent onboarding issues to support with future training
* Provide Right to Work (RTW) support and guidance to both managers and new associates
* Identify opportunities for process improvements and work with your manager to make recommendations
* Support your manager with day-to-day activities
* View reports to highlight and identify discrepancies and issues and work with your manager to resolve
* Contribute to suggestions to improve the service and look for opportunities to provide materials to managers to make their lives easier
* Support team members with any queries
Other
* Maintain a high level of knowledge of the Talent Management system and the onboarding processes
* Support other areas of the HRSC with calls and emails in peak periods
* Attend Training and upskill sessions delivered by the HRSC Manager
* Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems
Key Skills, Knowledge & Experience
* Dutch Language skills are a requirement
* Confident and credible as the face of HR to the business
* Experience of conflict management and resolution
* Experience of working in a HR Service Centre or function would be an advantage
* Experience of recruitment and/or onboarding processes would be an advantage
* Previous Workday experience advantageous
* Inquisitive with a good approach to investigating issues/errors
* Customer focused with strong service skills
* Ability to challenge tactfully and to build capability to self-serve
* Able to work to tight deadlines
* Accuracy is critical in this role
* Attention to detail is essential
* Ability to work accurately under pressure while maintaining high customer service standards
* Excellent communication skills both written and oral