Position: Hyper Care Technician
Pay Rate: £19.00
Weekly Pay: Guaranteed 40hrs
Overtime Rate: £28.50
Working Shifts: Monday & Tuesday and Thursday Night
Working Hours: Monday - Tuesday 0800hrs-1700hrs and Thursday 2200hrs - 0600hrs Night (flexibility may be required)
Key Responsibilities:
* Deliver comprehensive process and system training, ensuring team members and clients can utilize systems confidently and effectively.
* Lead and mentor senior management team during installation training, providing hands-on support and expert guidance.
* Perform and teach advanced techniques such as:
* Calibration resets and diagnostics.
* System reboots, updates, and troubleshooting.
* Precise camera adjustments and custom configurations for optimal performance.
* Component installation and integration into complex systems.
* Oversee the execution of system migrations, ensuring smooth transitions with minimal disruption.
* Travel extensively across the UK and Europe to manage installation projects, acting as the primary technical expert on-site.
* Conduct post-installation evaluations, identifying areas for improvement and offering tailored solutions.
* Collaborate with engineering and design teams to refine system functionalities and enhance user experience.
* Adhere to health and safety standards while maintaining clean, organized, and efficient workspaces.
* Drive operational excellence through continuous feedback and process improvements, helping the company evolve and adapt.
Requirements:
* Minimum of 4 years’ experience in assembly, installation, or technical service roles.
* Valid driving licence and access to a personal vehicle.
* Willingness to travel frequently, including overnight stays (both nationally and across Europe).
* Strong technical aptitude and the ability to follow detailed processes.
* A professional, adaptable attitude with excellent problem-solving skills and teamwork abilities.
Benefits:
* Mileage reimbursement: Paid at 45p per mile for all work-related travel.
* Comprehensive support with travel arrangements and expenses.
* Out-of-hours assistance from a responsive support office.
* Long-term, stable employment with a leading company, offering excellent opportunities for career growth.
* Chance to work on cutting-edge systems and exciting projects across the UK and Europe.
Why Join Us?
* Be part of a dynamic and supportive team that values your expertise.
* Develop your skills and knowledge through ongoing training.
* Take pride in a role that makes a tangible difference in techno