Job Description
Operations Manager – Financial Services
Location: Manchester, UK Sector: Financial Services / Corporate Trust / Operations
The Opportunity
An established global financial services organisation is seeking an experienced Operations Manager to lead operational teams responsible for client processing and transaction support within a regulated environment.
This is a senior leadership role focused on operational excellence, strategic delivery, people management, and continuous improvement across client-focused processing functions. You will play a key role in enhancing service delivery, driving efficiency, and ensuring strong governance and regulatory adherence.
Key Responsibilities
* Lead and manage teams responsible for client processing operations and service delivery.
* Ensure adherence to service standards, regulatory requirements, and internal governance frameworks.
* Drive continuous improvement initiatives to enhance operational efficiency and quality.
* Collaborate with cross-functional stakeholders to resolve complex operational and client issues.
* Monitor team performance against strategic objectives and client expectations.
* Support the delivery of strategic initiatives aligned with business goals.
* Develop and coach team members, fostering a high-performance and growth-focused culture.
* Promote continuous learning, development, and effective collaboration across teams.
* Take ownership of operational performance, talent management, and team outcomes.
Skills & Experience Required
* Proven leadership experience within financial services operations, ideally Corporate Trust or Conventional Trust.
* Strong people management and team development experience.
* Demonstrated ability to drive process improvements and operational change.
* Solid understanding of regulatory environments and risk management practices.
* Strong stakeholder management and communication skills.
* Experience working with digital tools and operational technologies.
* Continuous improvement mindset; Agile or Six Sigma exposure desirable.
* Bachelor’s degree in Business, Finance, or related field preferred (or equivalent experience).
What’s on Offer
* Opportunity to lead high-performing operational teams in a global environment.
* Strategic exposure and influence on operational transformation initiatives.
* Competitive salary and benefits package.
* Collaborative and inclusive working culture with strong career development opportunities.