Job Description
About the Company
We are a leading organization in the insurance sector, committed to providing exceptional service and support to our clients. Our mission is to ensure that every claim is handled with the utmost care and efficiency, fostering a culture of integrity and customer focus.
About the Role
The Senior Technical Claims Advisor will play a crucial role in qualifying claims and ensuring accurate and speedy claims processing while adhering to company procedures and maintaining customer sensitivity.
Responsibilities
1. To qualify claims and ensure accurate and speedy claims giving excellent regard to company procedures, ensured liabilities and customer sensitivity.
2. Provide accurate claims advice across a variety of products and the processes involved within your handling limit.
3. Other reasonable duties as required.
4. Resolve claims across a variety of platforms, telephone, email and online.
5. Collect accurate information and documents to proceed with a claim remaining within Average Claims Spend.
6. Understanding our various customers’ requirements and working with them to ensure they are properly dealt with.
7. Maintain company service levels and deliver on set KPI’s.
8. Consi...