Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Key Responsibilities
Support the team, ensuring that you meet and exceed the required standards
Provide and guarantee a consistently high standard of service to guests
Resolve customer complaints regarding food/drinks service
Motivate the team to deliver excellent customer service at all times
Place orders to ensure stock levels are correct and gross profit margins are achieved
Key Skills, Qualities & Experience
Hands on approach to work, always being productive and looking to improve
Detail orientated and drives standards
Possess a positive attitude and a desire to learn
Ability to meet deadlines and work under pressure
Friendly, courteous and helpful with excellent communication skills
Motivated to go the extra mile for guests and colleagues
Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall
Proficient knowledge of beverage, cocktails, spirits and wine
Experience in producing cocktail ingredients
Excellent communication skills and an outgoing personality to converse with guests
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
~ Tips typically over £200 per month (£2,400 per year)
~ Complimentary bespoke uniform and chef whites
~ Complimentary meals whilst on duty
~ Refer a Friend bonus - Earn up to £1000
~ Holiday Buy/Sell Scheme
~ Complimentary employee car parking
~ Complimentary state of the art onsite gym - with personal trainer support
~31 days annual leave (including bank holidays) increasing with service
~ Professional development opportunities at all levels
~ Reimbursement on work shoes, sight tests and professional memberships
~ Modern and spacious discounted live in accommodation for eligible roles
~ Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
~ We celebrate success. With an annual awards ceremony as well team events and incentives. xkybehq Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
~ Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
~ Team Member of the Month Awards
~ Discount on Grantley Halls Restaurants, Spa products and Gift Shop
~ Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
~ Cycle to work scheme
~ Access to Stream, allowing you to instantly access your wages
~ Simplyhealth - Health cash plan