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You will ensure a high quality, customer-focused Estate Management Service within the neighbourhood, ensuring effective customer liaison and promotion of tenant participation. All housing management functions must be carried out in accordance with Council policy and procedures. A key aspect will be to ensure that all rent arrears recovery and early intervention activities are conducted in line with policies to minimize debt owed.
Your duties include ensuring that the environment in your designated area is well maintained, clean, and tidy. You will highlight unresolved local problems to other service providers and take appropriate action in conjunction with the Local Housing Services Co-ordinator. You will visit tenants in their homes and conduct interviews at the office.
Essential qualifications include housing experience, including estate management and debt recovery; experience dealing with the public in their homes or interviews; report writing skills; effective verbal and written communication skills; and the ability to use your own initiative. Knowledge of the Housing (Scotland) Act, Housing Benefit Regulations, and Tenants Rights Act is required. Willingness to work out of hours, evenings, and weekends as needed is essential.
A national certificate level qualification in Housing, Business Studies, or equivalent is desirable, as is a full current driving licence.
Please note that this position is temporary, subject to business needs and funding, for 8 months or until the requirement ceases, whichever is earlier.
If successful, you will be required to undertake a Disclosure Scotland check, the level of which will depend on the duties of the role. For more information, visit www.disclosurescotland.co.uk.
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