Job Title: Insurance & Fines Administrator
Location: Downtown Edinburgh
Salary: £25,500.00£
Working hours: Monday - Friday 8:30-17:00
About the Role:
We are currently recruiting for an Insurance & Fines Administrator to join our team. As an Insurance & Fines Administrator, you will be working in a key strategic role managing all aspects of fines from private and police enquiries, this includes recording the PCN, transferring liability or settling the PCN and recharging the customer any amounts due. You will support several business functions to ensure that we remain compliant. This will include our Damage and Maintenance team with third party claims, support our risk team with insurance processing and supporting our sales team with day-to-day admin. This is a key role to driving our success as a business.
Key Responsibilities of an Insurance & Fines Administrator
* Open mail and separate the PCN's into relevant categories
* Log the PCN's onto out rental platform ensuring information is accurate and can be relied upon in the future
* Determine which PCN's can have the liability transferred to the customer and manage this process through the appropriate channel
* Send PCN's to the relevant customer for their reference
* Pay relevant PCN's ensuring they are settled promptly to ensure the lowest value is paid minimising costs for all parties
* Feedback to customers details of repeat offenders to help minimise future PCN's and drive great service
* Auditing customer insurance documents to ensure that they are compliant and correct
* Working with our Risk team to obtain insurance approvals, incident details and claim references to reduce our risk as a business.
* Communicating and liaising with customer to ensure all insurance policies are renewed on time
* Manage the company MID - responsible for the upload and removal of vehicles on the MID to prevent double insurance.
* Collaboratively working with our Hire & Logistics team to ensure vehicles are insured for deliveries and collections
* Audit and compliance administration
* Any other relevant tasks supporting the wider business
Key Requirements
* Computer Literate
* Excellent Communicator
* Team Player
* Friendly, positive 'Can-Do' attitude
* Ability to work on own initiative with minimal supervision
* Looking to take an active role in the development and growth of our business
* Organised
* Punctual
Great rewards for great work
Great customer experiences begin with team members who feel valued and respected. That's why we are committed to looking after our people as much as our customers. We offer:
* 33 days holiday (including Bank holidays)
* A Perkbox account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
* Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing
* Employee discounts on car rental across Avis Budget Group (including Zipcar)
Apply Now!
Broxburn
Midlothian
United Kingdom