Job Title: Prescription Administrator Payrate: £12.21 per hour Contract Type: Temp to Perm Location: U3 Peartree Business Park, Desford Lane, Ratby, LE6 Brief Job Description: Based in a small pharmacy branch office environment Receiving and sorting deliveries into the warehouse/back room Handling a high volume of outbound calls to surgeries to request outstanding prescriptions Managing inbound calls from surgeries regarding prescriptions and orders Escalating any concerns to the Team Manager (TM) about prescriptions not being issued Challenging surgeries where discrepancies in prescription receipts arise Arranging stock collections where prescriptions won’t be issued Ensuring prescription accuracy (correct product, quantity, and code) Stopping deliveries if prescriptions are not going to be issued Raising credits where applicable and coordinating with patients and GPs for clarifications Working alongside patient advisors to resolve product or quantity queries Redeeming prescriptions via NHS Smartcard when available Performing general admin duties including call handling, data entry, and email communication Ideal Skills and Experience: Excellent telephone manner and confident communication skills Strong customer service experience Ability to work independently and manage tasks effectively Computer literate – able to use email, enter data, and learn internal systems (training pro...