Overview
Location: Forest Hill
Hours: 14 per week
Contract: Permanent
Salary: £23,850 per annum based on 35 hours per week
Are you a retail expert passionate about impacting meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad.
"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager
What does a day in the life of an Assistant Shop Manager involve?
* Collaborating with the shop manager to run a profitable, customer-focused shop that is the "window of the British Red Cross" on the high street.
* Working on the shop floor, coordinating activity "behind the scenes"; no two days are the same.
* Fostering a brilliant shopping environment and providing an excellent customer experience in store.
* Working collaboratively with the shop manager, you'll oversee a team of dedicated volunteers, delivering their induction, management, and development.
Responsibilities
* Collaborating with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
* Working on the shop floor, coordinating activity behind the scenes; no two days are the same.
* Fostering a brilliant shopping environment and providing an excellent customer experience in store.
* Overseeing a team of volunteers, delivering induction, management, and development in collaboration with the shop manager.
What you will need
* Retail experience and know-how from working in a shop environment.
* People-person with a passion for providing an excellent customer experience, supporting a team, and engaging with people from diverse backgrounds.
* Commercial awareness with a good understanding of financial targets and measures, plus proven IT skills.
* Flexible to meet the needs of the store.
What you get
* Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
* Pension scheme: Up to 6% contributory pension.
* Flexible working: We do our best to accommodate your preferred work style.
* Learning & Development: Wide range of career opportunities and comprehensive learning.
* Discounts: Access to Blue Light Discount Card and employee benefits platform.
* Wellbeing Assistance: Access to mental health and wellbeing assistance.
* Team Working: Champion our mission in a collaborative team.
* Cycle2Work: Lease a bicycle through the scheme.
* Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce and inclusive environment for all staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting and the support of our internal Race and Equality Network (REEN), LGBT+ Network, Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together, we are the world's emergency responders.
Closing date for applications: 23.59 on Wednesday 24th September 2025. We reserve the right to close the advert early given high volume of applications.
London, England, United Kingdom
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