Job Description
Data Processing | Data recording | Excel | Attention to detail | 3 Months temp
Your new company
MyClient is a regulatory body whose head office is based in Manchester. TheyUphold excellence and integrity as the leading regulatory authority forHealthcare professions, ensuring the highest standard of practice and patientCare.
Your new role
You will be responsible for sending out email communications to around 1,900 regarding historic holiday and pension entitlements, recording their responses and answering queries. This task is part of an ongoing project to introduce ‘worker’ status for our associates, who are external individuals contracted to provide services from time to time.Reporting to the financial accounting lead and working closely with other members of the project team, you will ensure data is accurately transferred to template emails and then analyse replies and respond to or escalate queries about these payments.Main Responsibilities
* To populate, check and send template forms/emails to associates containing personal calculations of their holiday and pension entitlement.
* To process and analyse responses from associates submitted via an online form indicating their payment requirements, updating the master spreadsheet in each case.
* To manage the Associate Worker Status mailbox on a day-to-day basis, answering queries from associates about their financial calculations or escalating these to colleagues.
* To send out follow-up communications to those associates who want to join the pension scheme and assist the Head of Pensions with associated administrative tasks.
* To understand and apply our safeguarding policy and processes for protecting children and adults at risk of harm (including knowing how to recognise, record and report safeguarding).
* To support the organisation’s sustainability aims and net-zero plan where appropriate.
* Any other reasonable duties may be assigned from time to time.
Person specification
* Experience of handling data accurately and securely.
* Strong Excel skills, including experience of maintaining large and complex spreadsheets.
* Ability to prioritise workload, follow procedure, and deliver multiple tasks whilst maintaining a high degree of accuracy and attention to detail.
* Ability to write in clear, concise and plain English.
* Experience of dealing with correspondence and queries from customers or suppliers.
* Excellent customer service skills, ensuring the needs of internal and external customers are met and our services and contact with customers are delivered positively
What you'll get in return
- 35 hours per week
- Hybrid in central Manchester
- £14.84phr + holiday pay
- 3-month contract
What you need to do now
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