Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.
Location: Kings Hill/Hybrid
Salary: £24,500
Contract Type: Permanent
Hours: Full-time 37 hours per week
About the Role
Are you an organised and customer-focused IT professional with a knack for solving problems? We’re looking for a proactive Junior Service Request Engineer
to join our Service Request Team. In this role, you’ll take ownership of service request duties across all internal and external clients, ensuring smooth IT operations and first-class support. From managing user accounts and resolving incidents to handling hardware orders and maintaining accurate asset records, your work will help keep systems running seamlessly.
Who We Are
We are a dynamic and agile organisation, home to several established traded brands that deliver services to external organisations. Our culture is built around four core principles – Fast, Connected, Insight Driven, and Customer-Led – which guide how we deliver high-quality back-office services. By focusing on innovation, collaboration, and customer experience, we’re building a reputation as a trusted and forward-thinking partner for organisations across the UK.
Why This Role Matters
As a Junior Service Request Engineer, you’ll be the first line of defence in ensuring our IT services meet user needs. Whether it’s installing software, reconciling hardware deliveries, or managing user access, your role directly impacts the efficiency, security, and satisfaction of our clients. You’ll also play a part in maintaining compliance with ISO standards, ensuring our IT operations are both robust and future-ready.
What You’ll Be Doing
* Managing incoming tickets from end-users, covering service requests and incidents
* Installing and licensing software in response to user needs
* Ordering and reconciling hardware and peripherals, following up on discrepancies as needed
* Maintaining adequate stock and accurate inventory records for IT assets
* Managing asset records, including software licenses, warranties, contracts, and support agreements
* Producing regular and ad-hoc reports from asset and peripheral registers
* Supporting updates to client technologies and systems
* Administering Active Directory, Azure Active Directory, Intune, and cloud-based portals
* Managing user accounts, access, security groups, and permissions
* Assisting with additional IT duties as required in line with skillset
* Supporting ISO 9001:2015 and 27001:2017 standards through accurate process and compliance management
What We’re Looking For
* Familiarity with Microsoft Admin Portals and Service Desk operations
* Ability to work independently and collaboratively within a team
* Excellent written and verbal communication skills
* Strong customer service ethos and problem-solving ability
* Proactive in identifying efficiencies and improvements
* Initiative in personal learning and development
* CMDB administration
* Microsoft 365, Office 365, licensing
* Microsoft Admin Portal, Azure AD, Intune
What You’ll Get in Return
* £24,500 per annum salary
* 25 days annual leave plus bank holidays
* Employer pension contribution
* Life assurance and wellbeing programmes
* Retail and lifestyle discount schemes
* Flexible hybrid working arrangements
* Opportunities for professional development and career progression
Why Cantium and CSG?
* Part of CSG – a purpose-driven organisation with £800 million+ in annual revenue
* 25% year-on-year growth and £77 million in social value returned to the public sector
* Work that makes a difference across education, government, and communities
* Opportunities for career progression in a dynamic and inclusive environment
Inclusion & Accessibility
We are committed to building a workplace where everyone feels respected and valued. We welcome applicants from all backgrounds and will support any adjustments needed throughout the recruitment process. Let us know how we can help.