Job description
Main duties include helping to oversee the smooth running of the cafe including staff, ensuring a high standard of customer service is maintained and serving customers with our delicious homemade food. Please see employer website for full job details & person specification.
Responsibilities
* To assist the Café Manager on overseeing and help managing all aspects of the café.
* Oversee other aspects such as food quality, staff management and café appearance and presentation.
* Ensure customers are being attended to quickly and efficiently, offering excellent customer service at all times.
* Maintains high standards across all aspects of cafe operations, including food quality, hygiene/cleanliness, health & safety through a meticulous approach to tasks.
Skills and Qualifications
Essential Skills
* Possesses a minimum of 12 months' experience of working as an Assistant Café Manager, Supervisor or similar, within a comparable environment.
* Proven ability of delivering exceptional service, ensuring customer satisfaction and building customer loyalty.
* Demonstrate proficient use of IT in particular Microsoft packages, epos till systems.
* The role involves tasks such as bending, stooping, lifting heavy objects, and standing for extended periods.
* Proficient in both verbal and written communication, facilitating clear and effective interaction with staff and management.
* Capable of helping to leading and motivating a team effectively, by setting clear expectations.
Desirable Skills
* Possesses 12 months experience working as a shift supervisor or team leader within the hospitality industry.
* Directly managed teams of 10 or more staff members.
* Completed relevant training or acquired qualifications applicable to the job requirements.
Further Information
Our Cafes bring the benefit of avoiding those late night hours with no late-night work. Is available to work 35 hours per week on a rota basis and including weekends.