Social network you want to login/join with:
Oversee day-to-day service operations including installation, commissioning, preventive maintenance, and breakdown support.
Customer Satisfaction & Relationship Management
Ensure high levels of client satisfaction through timely resolution of technical issues and proactive communication.
Lead, mentor, and develop a high-performing team of service engineers and technicians across multiple locations.
Supervise installations and commissioning activities to ensure adherence to quality, safety, and operational standards.
Service Planning & Scheduling
Plan and allocate resources efficiently to meet client schedules and service level agreements.
Warranty & AMC Management
Administer warranty, Annual Maintenance Contracts (AMC), and service contracts to ensure full compliance and timely renewals.
Compliance & Safety
Ensure adherence to company and industry safety guidelines during all field operations.
Experience: 8–10 years in after-sales service, with at least 3 years in a leadership role. Experience in industrial equipment or automation systems preferred.
Qualification: B.E./B.Tech. in Mechanical, Electrical, or Mechatronic Engineering.
Location: Pune, Maharashtra.
Compensation: As per industry standards; performance-based incentives included.
Gender Preference: Open.
Age Range: 30 to 45 years.
Reporting Relationship: Reports to General Manager – Operations / Director.
Preference: Candidates with field service team management experience and knowledge of dispensing systems or industrial automation.
Core Competencies / Special Skills Required:
* Strong knowledge of mechanical/electrical systems and industrial equipment
* Customer-focused with excellent communication and problem-solving skills
* Leadership and conflict-resolution abilities
* Experience with CRM and service management systems
* Planning and scheduling proficiency
* Ability to travel for site visits and support across regions
* Dedication to quality, compliance, and safety standards
#J-18808-Ljbffr