Hours: 37.5 hours across 5 days per week
Salary: £55,000.00 per annum
Want to come and work somewhere award winning? Atlas Hotels was listed in the Sunday Times Best Companies to work for in 2024- and we are looking for more great people to join our team
We're on the hunt for a
proactive, solutions-driven HOST Service Manager - the first point of contact our hotels turn to when they need expert support. You'll lead the HOST service desk, making sure every request gets a fast, professional, and accurate response. By working closely with specialist teams and sharing clear, practical guidance, you'll keep hotel operations running seamlessly and hotel teams focused on delivering incredible guest experiences.
Employee Benefits Include:
* Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink
* Worldwide substantial employee discount at 6,600+ IHG Hotels across the globe
* Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees
* Monthly cash rewards through our reward and recognition platform
* HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
* Access to HSF Perkbox which provides deals and discounts from the biggest brands
* Online GP service, access to free counselling and wellness support with a 24 hour helpline
* Auto-enrolment pension scheme through The People's Pension
* Employee referral programme paying out £250 for every great person you refer to us that passes their probation
* Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
What You'll Do:
* Be the first point of contact for hotel queries and support requests.
* Manage the HOST service desk - ensuring every ticket gets a fast, accurate, and professional response.
* Work with departments across the business to resolve issues quickly.
* Track, report, and use data to improve service performance.
* Spot patterns, fix root causes, and help build smarter processes.
* Champion the Atlas values in every interaction - helpful, collaborative, and guest focused.
* Share knowledge, insights, and best practice to keep hotel teams informed and engaged.
* Support projects, training, and continuous improvement initiatives.
What You'll Bring:
* A clear, confident communicator who thrives on helping others.
* Organised, analytical, and calm under pressure.
* A natural problem-solver who takes ownership and delivers results.
* Able to influence and build strong relationships across teams.
* Curious, proactive, and always looking for a better way.
* Eligible to work in the UK.
Living the Atlas Values:
* Guest Focused - Everything you do supports great guest experiences.
* Work Together - You collaborate across teams to find smart, fast solutions.
* Own It - You take responsibility, stay proactive, and follow through.
* Data Driven - You use insights to improve efficiency, quality, and service.
Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.
We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at to discuss any access or information requirements, or workplace adjustments that may support you.
If you would like to offer feedback on the application process please use the above email.
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