Join us to apply for the Customer Service – Personal Banker role at RBS.
We are looking for dedicated individuals to serve as Customer Service Personal Bankers in Thurso. You will be essential in guiding and supporting our valued branch customers to achieve their financial goals. Your proactive approach will help enhance our customer banking experience. We will support your development with full training and a Foundation Certificate in Responsible Banking. Please note, this role does not meet Skilled Worker visa sponsorship requirements.
What you'll do
As the first point of contact, you will provide outstanding service in every interaction, working with high accuracy to ensure a seamless customer experience. Your daily responsibilities will include:
* Having proactive conversations to understand customer needs and assist with their banking requirements
* Completing banking requests such as payments, balance inquiries, and transfers
* Explaining different banking methods and services available to customers
* Identifying opportunities to promote simple financial products and collaborating with other teams for a seamless experience
The skills you'll need
Motivation to develop your career, a customer-centric approach, and strong communication skills are essential. You should be able to clearly explain product benefits to customers.
You’ll also need
* A passion for customer service and attention to detail
* The ability to work under pressure and a determination to improve service levels
* Strong interpersonal skills and teamwork abilities
* A commitment to learning new skills and responsibilities
How we’ll reward you
The starting salary is £26,010, pro-rata for part-time hours. You will also benefit from:
* Protection, healthcare, and lifestyle benefits through Natwest Group Benefits
* A holiday entitlement of 33 days, pro-rata
* Monthly contributions to your retirement fund
Additional information
Your working hours will typically be during branch opening times (9am-5pm, Monday to Friday, with rotational Saturdays and some bank holidays). Your journey begins with comprehensive training, ongoing coaching, and support, along with studying for external qualifications that can advance your career.
Position details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Finance and Sales
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