Marina Developments Ltd is the UKs leading Marina operator. Situated in Ipswich, Woolverstone Marinais a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from our ourselves whilst working as a team every day.
To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations at Woolverstone Marina.
You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 48hours each week on a shift pattern rotation - Week 1 Mon, Tues, Fri, Sat Sun 07:00-19:00 and Week 2 Thurs, Fri 07:00-19:00.
The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
Provide a meet and greet service to all members and visitors
Overseeing the berthing allocations of vessels
To carry out general maintenance tasks as required
[Lifting vessels in accordance with our safe operating standards] use for Yard and Dry Stack operatives
Ensuring the telephone is answered in the correct and timely manner
To ensure all customer enquiries are dealt with both promptly and efficiently
Assisting in actively marketing and promoting the marina and associated services
Maintaining the security of the site
Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are but not limited to:
Enthusiastic and friendly with a flexible and positive can do attitude
Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
General maintenance skills (not essential but an advantage)
Self-motivated and able to work without supervision
Sound awareness of basic health and safety in the workplace
Confident use of IT systems
A practical, resourceful and common-sense approach
Good practical boating skills/qualifications (not essential but an advantage)
[Previous boat lifting experience (not essential but an advantage )] use for Yard and Dry Stack operatives
Competent swimmer (essential)
Educated to at least GCSE level or equivalent
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Companys full privacy notice on our website.
To Apply, click the "APPLY NOW" button to be redirected to our careers website
Closing date -Friday 14th November 2025.
TPBN1_UKTJ