Customer Services Advisor Burton On Trent - Hybrid Working + Flexible Hours £24'000 rising to £25'000 after 6-month probation period 35 hours per week, 7 hours per day, Working hours between 7.30am - 6.00pm 25 days holiday plus extra day for your birthday and 8 bank holidays, free parking, health care plan and much more! This is an exciting chance to become part of a highly respected business, where you'll work within a close-knit and welcoming team. As a key member of the customer service department, you'll play an essential role in the day-to-day operations, whether it's answering customer enquiries or resolving issues, your efforts will directly contribute to a dynamic, customer-centric environment. This company thrives on collaboration and is committed to delivering outstanding service to its members. This could be your next career move? Delivering exceptional customer service through email correspondence. Handling customer calls and email enquiries, resolving issues efficiently in line with SLA's Taking ownership of individual enquiries and requests using a ticketing system. Taking ownership of individual tickets and ensure timely resolutions Collaborating with a small team to manage a high volume of email communicationsYou will have the opportunity to use your following competencies in this role: Process-driven - You enjoy working methodically and efficiently, following clear syst...