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Urgent Care General Practice Assistant
Information:
This job is now closed
Job summary
We are seeking an enthusiastic and well-organised GP Assistant who will support the smooth running of an urgent care service by performing routine administration and supporting the urgent care GPs and Advanced Nurse Practitioner. This is a new service for Barrow Together PCN, operated on their behalf by Morecambe Bay Primary Care Collaborative (MBPCC). MBPCC is a GP Federation. The urgent care service will operate from a building which is undergoing clinical refit and anticipated to be ready from late summer 2025. The successful candidate will have good patient communication skills, as you will arrange appointments and have an eye for detail as you review the work that needs to be done. Any required training will be provided.
Main duties of the job
Arranging appointments, referrals, tests and follow up appointments.
Sorting all clinical post and prioritising for the GP in terms of actions
Signposting patients to other services as required such as clinical pharmacist etc
Extracting all information from clinical letters that needs coding and adding to notes
Helping the GP liaise with outside agencies e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultations
Support administration for the urgent care service
Supporting the GPs with urgent care
Completing basic non-opinion forms and core elements of some forms for the GPs to approve
Build and maintain good relationships with wider practice teams
Carry out simple clinical work to support practices, such as blood pressures & phlebotomy
Communicate in a friendly and professional manner
About us
Morecambe Bay Primary Care Collaborative are a successful Health Care provider in Secondary Care and Primary Care settings. We are expanding the delivery of an Urgent Care service on behalf of Barrow Together Primary Care Network.
Job responsibilities
Key requirements of the role
Arranging appointments, referrals, tests and follow up appointments.
Sorting all clinical post and prioritising for the GP in terms of actions
Signposting patients to other services as required such as clinical pharmacist etc
Extracting all information from clinical letters that needs coding and adding to notes
Helping the GP liaise with outside agencies e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultations
Support administration for the urgent care service
Supporting the GPs with urgent care
Completing basic (non-opinion) forms and core elements of some forms for the GPs to approve
Build and maintain good relationships with wider practice teams
Carry out simple clinical work to support practices, such as blood pressures & phlebotomy
Communicate in a friendly and professional manner
Communicate information clearly to a variety of groups, including healthcare professionals and patients
Have good technological skills
Be willing to learn new skills and adapt to the needs of the urgent care service
Good timekeeping and ability to meet deadlines
Key Objectives & Responsibilities
The following are the core responsibilities of this PCN General Practice Assistant role. There may be, on occasion, a requirement to carry out other tasks, dependent upon factors such as workload and staffing levels.
Patient Clinical Services & Administration
Arranging appointments, referrals, tests and follow up appointments.
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve
Work across the PCN to improve care for urgent care patients
Recognise peoples needs for alternative methods of communication and respond accordingly
Be familiar in all mediums of communications such as email, EMIS tasks, telephone etc
Ensure that all activities are monitored and evaluated.
Training and Education
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Attend all relevant annual updates
Be aware of own professional boundaries and what to do when you have reached them
Confidentiality
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
General
The post holder will -
Participate in, and help to develop, a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.
Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.
Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.
Ensure that any infection prevention and control issues are reported to their line manager.
The post-holder will participate in any training programme implemented by the PCN as part of this employment.
This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting.
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED.
Person Specification
Knowledge & Skills
* Experience in General Practice
* Ability to work well within a team
* Able to identify professional boundaries and what to do when they have been reached.
* Experience of working with the general public
* An understanding of what a Primary Care Network is
* Previous experience in Primary Care or in a similar role
* Experience using EMIS
* Experience of electronic patient records
Qualifications
* Educated to GCSE grade A-C equivalent in Maths and English
* Evidence of continuing education and professional development in previous roles
Disclosure and Barring Service Check
* This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Personal
* Flexibility to work outside of core office hours
* Commitment to ongoing professional development
* Punctual and committed to role
* Good judgement when speaking with patients
* Clear understanding of confidentiality
* Good timekeeping & ability to work under time pressure
* Demonstrates honesty and integrity and promotes
* organisational values
* Professional Appearance
* Proven verbal and non-verbal communication skills
* Clear and polite telephone manner
* Full driving licence and access to transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Morecambe Bay Primary Care Collaborative
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