Job Description As the primary IT support professional at our Accrington Office, you'll also extend your expertise to our other locations as required. This hands-on role involves providing face-to-face IT support, resolving technical incidents promptly via our ITSM tool, and ensuring smooth IT operations. Your responsibilities will include: Diagnosing and resolving IT issues efficiently while delivering exceptional service Managing, configuring, and preparing hardware and software installations Maintaining and creating technical documentation to share with the team This role is based at our Accrington office, Monday to Friday, with shift work as required.