Join to apply for the Operations Manager role at North Surrey Domestic Abuse Service
Please note: This post is restricted to female applicants in accordance with Schedule 9 (part 1) of the Equality Act 2010
Summary
NSDAS (North Surrey Domestic Abuse Services) is an independent charity providing outreach and associated services in the North Surrey area. NSDAS is a close team of diverse women, united by the goal of eradicating domestic abuse in all its forms and advocating on behalf of survivors and their children.
You will work closely with the Chief Executive Officer.
Job Description
Post Title: Operations Manager
Days / Hours: 3 days a week / 21 hours a week
Salary: (not specified in the provided text)
Duration: 12 Month Contract
Reports To: CEO
Location: Walton-on-Thames office
Holidays and Pension: 20 days holiday per annum plus paid Bank Holidays, increasing with each full year of service up to 30 days; option of enrolment in pension scheme
Accountability
The post holder is accountable and will be supervised by the Chief Executive and will work in partnership with the Service Managers.
Key Areas of Responsibility
The key purpose of the role is to provide management of staff, HR, the service, Health and Safety, and office maintenance for the day-to-day running of the business.
Staff Management
* Create and maintain a positive working environment
* Implement and maintain effective performance management and development of staff, including appraisals and learning and development
* Monitor to ensure that the service is adequately staffed and resourced
* Lead by example in encouraging good communication and teamwork
* Assist the CEO in implementing employment policies and processes
* Oversee recruitment and induction policies and procedures
* Organise and deliver an impactful learning and development strategy across the organisation
Service Delivery
* Ensure excellent operational procedures are fully implemented and maintained across the service
* Create positive and cooperative communication between colleagues in all services to ensure referrals, key working, risk assessments and support planning are consistently made to a high standard and acted upon effectively
* Monitor and report on performance and statistics for all partners, services and funders according to agreed formats and schedules as requested
Finance Management
* Work with Finance Manager to ensure expenses and invoices are paid
* Ensure all reporting to Trustee Board is completed
* Liaise with Surrey Domestic Abuse Partnership to ensure that income and expenditure with respect to joint contracts is managed
Fund Raising Management
* Fund raising within NSDAS, including statutory, corporate and community fundraising
* Recruiting necessary fundraising resources, responsible for running of Fund Raising Committee
Office Management
* Oversee all aspects of health and safety including fire safety, IT equipment, and phone equipment
Governance
* Ensure all policies and procedures are up to date and implement new ones as necessary
* Ensure knowledge and compliance at all levels
* Investigate and respond to complaints
Public Relations
* Assist with the promotion of NSDAS
* Maintain contacts with local and regional media
* Attend external meetings with and on behalf of the CEO
Skills and Experience
Qualities and Behaviours
* Ability to build effective working relationships across multiple teams both inside and outside the organisation, and maintain them through complex situations
* Service oriented; motivated to deliver a high-quality service and able to enthuse others to deliver their best
* Responsible; balance responsiveness to people with the organisation’s objectives
* Calm and pragmatic; able to manage conflicting interests of resources or time and stay focused on priorities
* Good problem solver and flexible
* Well-developed organisational skills with ability to see the bigger picture
* Forward-thinking and interested in continual improvement
Experience
* Operational management experience in a complex service organisation, with line management experience including work with volunteers
* Proven experience of innovation and creativity to improve quality of service
* Excellent IT and numeracy skills
* Knowledge of Domestic Abuse and service delivery for survivors is an advantage
* Experience and knowledge of current employment legislation is an advantage
Please note: This post is restricted to female applicants in accordance with Schedule 9 (part 1) of the Equality Act 2010
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Management and Manufacturing
Industries
* Non-profit Organizations
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